We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Thank you very much for sending me a cute doll.
It arrived on time, such a lovely item.
Good quality eye chips. I like it.
Brilliant product. fast delivery, thank you.
Good product very fast delivery.
Everything came! Super! Thank you!
Everything came! Super! Thank you!
Everything came in excellent form! Super! Thank you!
Everything came in excellent form! Super! Thank you!
All perfect, thank you so much!
will be sent later
It's okay.
This is the best store!
Class!
Corresponds to the description. Everything is fine
Eyes are good, like fit. As i put, i will post a photo. Thank you very much to the store!!!
Very happy with the product. The shipment is fast and the store very friendly, respond quickly to your doubts, i recommend 100%
Thank you for the present‼
The product matches the description. I am happy with the purchase.
Walked about a month
All good as usual! Thank You!!
Thanks, everything was delivered very quickly
Super!! Very quickly, before the Rostov-on-Don for 8 days
really good product thank you iSH
Excellent
Thank you very much
Very good items thank you very much
Thanks a lot!
Parcel sent 21.11 and 09.12 I her learn a little. Seller put exactly 8 PCs, AAA and books. At first glance, everything is fine. After касторах upload pictures. Thanks to the store.
High quality! Быстрая доставка до Риги 10 дней. Очень качественные.
Прекрасные, ровненькие стеклянные чипы! Взяла с большими зрачками. Очень быстро пришли. И упакованы были очень хорошо! Этот товар рекомендую!
быстрая доставка! спасибо!
Perfect eye chips for making perfect eyes. Thank you.
Продавец отправил на 1 пару больше, я так поняла , что 1 пара в подарок.(В одной посылке у меня Была и кукла). Соответствуют описанию
Очень быстрая доставка
Теперь осталось разобраться как клеить чипы,для чего нужен Уф-фонарь
excelente, tal cual la descripción
Все как всегда - прекрасно! 12 дней до Германии. Глазки пластиковые все в одном пакетике. Стеклянные обычно по парам разложены. Общение с продавцом быстрое и приятное. Спасибо!
Perfectos
Дошли быстро! Отслеживались! Качество хорошее! Попробую в деле дополню отзыв! А пока всё просто очень хорошо! Продавцом довольна, товаром то же)!
спасибо продавец, дошло быстро, отправлено быстро, вместо 8 штук положил 11, о том как они подходят и как выгледят на кукле позже допишу
Все классно, посылка пришла в другое отделение и не было сообщений. Хорошо позвонили с почты, на других посылка был мой телефон. А так все здорово!
Чипы ровные и красивые, еще один положили в подарок) продавца рекомендую, быстро отправил, все понравилось!
arrived in great shape, thank you. these are fun to paint yourself and fit well inside dolls eye sockets.
Купила линзы без зрачка, красиво создают объём.
Fast shipping! Thank you!
Всё отлично. В пакете оказалось даже больше чипов, чем заявлено.
Just like in the picture. Thanks.
Exactly as described
Отличные чипы для глаз.
llegada muy rápido como siempre ojos como foto todo muy bien recomiendo mucho
Perfect fit, I wish I purchased more! I highly recommend this store!
perfect
Gracias Jenna, como siempre todo perfecto y rapido. Muchas gracias
все отличго!
Спасибо, все хорошо!