Frequently Asked Questions

You can definitely wash and comb the doll’s hair as long as you don’t let the water in the head. Shampoo and fabric softener are known okay for cleaning. Do not to completely submerge the doll’s head in the water since it can cause rusting on the eye mechanism, and eyelashes can become unstuck. Warm water usage for hair treatment is recommended (around 45 Celsius). After washing your Blythe’s hair with the fabric softener, make sure to rinse the hair well, squeeze it to get rid of the excess water, and then you should let it dry naturally in the air as hairdryer usage, in this case, is not recommended. Before any hair treatment, it’s ideal to remove the scalp dome, and just wash the scalp so head mechanism wouldn’t get wet.

This is rare, and may only happen when we go through a software update on our website which takes only seconds. Please quote your device/computer, operation system, browser type and screen size when you contact us – we will do our best to come up with a solution for you. For a faster solution, mention the technical issue via Chat on the bottom right, we’ll fix it right away!

If you are getting an error when choosing a color or you see a product thumbnail with faded colors, please note that the specific attribute may be out of stock so check back another time or contact us about availability. Our Clothing and Accessory departments are working hard, though we may run out of stock sometimes due to high purchase volume or peak period and holidays.

Please visit Products page. Choose a product you like, add it to cart, and finally proceed to Cart page where you fill out shipping and payment details. We never store your credit card number or PIN number in our database or offline.

We safely wrap the head to protect the forehead and avoid messy hair during the transportation. Nothing to worry about. It can be easily removed during unboxing.

The doll eye mechanism has a selection of four eye colors from Brown, Blue, Purple, Green, Light Purple, Orange, and a few more unique colors. Unless it’s a custom Blythe product, the eye colors might be random/mixture of different eye colors. However, it’s guaranteed that you will receive the eye color illustrated on the thumbnail photo of the doll before adding to cart.

The specific Blythe product page will specify what color or features a Blythe doll has. For example, if the specific Blythe product page describes the doll sold as Nude, it means the doll comes without clothes though we usually add a free basic dress just cover her upper body so she’s not fully naked in her new home! It’s always encouraged to add some clothes and shoes for your new nude Blythe doll.

Our Blythe Doll Combos page has Blythe dolls that are fully clothed with premium quality dress and shoes – they are ready-to-display out-of-the-box!

A standard, non-custom Petite Blythe is around 11 cm or 4.3 inches tall.

A standard, non-custom Middie Blythe is around 20 cm or 7.8 inches tall.

A standard, non-custom Neo Blythe is around 30 cm or 12 inches tall, close to a standard Barbie doll which is 11.5 inches tall.

“Blythe” is a fashion doll with an oversized head and large eyes that change color with the pull of a string. There are three (3) main types of Blythe dolls: Neo, Petite, and Middie. Neo Blythe is 12 inches tall, Middie Blythe is 8 inches or 20 cm tall, and Petite Blythe is 4 inches or 10 cm tall.

Yes, we are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world …Yes, we ship anywhere in the world! The best part is: it’s completely free! We provide free processing, shipping and handling, and we’ll pay any custom or border fees.

We provide Free Shipping on every order anywhere in the world. We make this happen by connecting with the best shipping and customs agents as well as working out bulk shipping deals with service providers so you can enjoy your Blythe without having to worry about shipping and delivery.

To track your order, please go to Tracking, enter your tracking number, and click on Search. Please note that it takes 3-10 days to update shipping information online. For expedited shipping, it takes 3-5 days to update online.

If you get the “Not Found” error on the Tracking page, please give it some time for tracking to update as your order is probably quite recent, and this is normal for Free Shipping orders. We process your orders 7/24 including weekends and holidays though the delivery procedure is up to the shipping company since they may not work/deliver on weekends.

We work hard 7/24 to process and ship your order. Shipping takes 7-45 days depending on your location and shipping method. You can also refer to our Shipping & Delivery page.

For rush orders and expedited shipment for a specific product, please choose “Expedited” on the product’s “Shipping” drop-down box. Standard shipping is currently the most popular choice and you will save at least a couple of days for delivery compared to Free Shipping method.

Free Shipping: 25-38 days (ships out within three (3) business days)

Standard Shipping: 16-29 days (ships out within two (2) business days)

Expedited Shipping: 8-21 days (ships out the same day)

We pay for your shipping, handling and border fees for all the products listed on ThisIsBlythe.com – so it’s completely free.

For the expedited shipping, the costs are calculated based on shipping method (air, sea or land) and product weight/volume. To see the most up-to-date Expedited Shipping cost, please check it on the specific product page, using the Shipping dropdown feature. For more details on how shipping costs are calculated, please contact us directly.