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Contact This Is Blythe

Talk to a real Blythe artist — not a ticket queue.

Questions about a custom doll, a gift, or your order? Our studio team answers around the clock from three time zones — most live-chat messages get a human reply in under a minute.

< 1 min median live-chat reply
24/7 coverage · 3 studios
4.9★ · 8,536+ verified reviews
Since 2000 · handmade to order

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Alameda, California

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Design Studio · Thompson Avenue

Vancouver, Canada

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Marketing Office · Haro Street

Dubai, UAE

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Global HQ · Dubai Silicon Oasis

The sun never sets on our studios — with partner ateliers in Osaka, Seoul, Singapore, and Hong Kong, someone is always awake for you.

Pick your fastest lane

Four ways to reach us

Live Chat

Instant help from a Blythe specialist, right on this page.

Replies in under 1 min
Open chat →

Email

Best for detailed custom requests, photos, and order changes.

We aim to reply within the hour
[email protected] →

Phone

Prefer to talk it through? Call or text our US line.

Business hours PT
+1 (940) 400-0348 →

Track Your Order

See exactly where your Blythe is — no need to write in.

Instant, self-serve
Track my package →

Blythe Concierge

What can we help with today?

Tap a topic and we'll route you to the fastest answer — and start your message for you.

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Your message goes straight to the studio team — a real person replies.

Before you write

Quick answers, in one blink

The six questions we get asked most, so you may not need to wait for a reply at all.

How long until my Blythe arrives?

Every doll is handmade to order, so allow production time before shipping — then worldwide delivery is free. Exact timelines by product and country are on our Shipping & Delivery page, and once shipped you can follow every step on Track Your Package.

Can I customize the hair, eyes, face, and outfit?

Yes — that's our specialty. Start from a Custom Full Set (450+ ready designs with clothes and shoes) commission a one-of-a-kind design through Custom OOAK Blythe, or even get a doll made to look just like you with Find Your Doll Twin: skin tone, hair color, matte or shiny face, eye chips, gaze, lashes, outfit — everything.

Is it safe to order? What if something's wrong?

You're covered by buyer protection, secure checkout, and our refund policy — details on the FAQ page. And with 8,536+ verified reviews at 4.9★, you can read exactly how orders go on our reviews page.

I'm buying a gift — can you help me time it and wrap it?

Absolutely. Tell us the date in your message and we'll plan production and shipping around it. Add our Premium Gift Package Care Set for a keepsake-worthy unboxing, or send a gift certificate and let them choose.

Which payment methods do you accept?

All major cards and popular local options — the full list is on our Payment Methods page. Checkout is fully encrypted and guaranteed safe.

Still curious? The full Frequently Asked Questions page covers everything else.

Why collectors trust us

You're writing to the world's Blythe authority

This Is Blythe featured in Forbes, BBC, The Guardian, and Fox

See our press features →

"I emailed with a very specific custom request and had a thoughtful answer the same day. My doll arrived even more beautiful than the photos."

— Verified customer · read 8,536+ reviews

While you're here

Meet a few dolls our team gets asked about most

Blaire, premium custom Blythe doll with pouty face

BestsellersTop 40 dolls, loved worldwide

Cleopatra, custom Neo Blythe doll full set

Custom Full Sets450+ dolls, dressed & ready

Find Your Doll TwinA Blythe that looks just like you

Emma, custom Neo Blythe doll with multi-color hair

Clothes & OutfitsDress her for every mood

[email protected]

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Contact us

Talk to a real Blythe artist — not a ticket queue.