We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Ears are very elegant, I like the shape of the ears. Thanks for the fast shipment.
Excellent quality! Thank you very much.
Thank you! Great items again
Thank you! Great products
Great ears! Thank you! I recommend buying!
Great ears! i is very happy with them! Thank you! I recommend buying!
The ears are in good quality. The order is satisfied. sit tightly, the tone corresponds.
The goods are quality. The order is satisfied. The photo corresponds to the description, sit tightly, the tone corresponds.
Ears in perfect tone, the shape of the ears I like most. I recommend Seller.
Delivery in 1 week. The shape of the ears pleased. I recommend the ears. The doll took from this store.
Supper!!! Thank you, fast delivery, the store is sociable, I will definitely order more))))
Supper!!! Thank you, fast delivery, I like your products, the store is sociable, I will order more.
Great detail in the ears and arrived soon, I am very happy ^^ Also, the store was patient with my answers. Thanks a lot!
Great quality ears and arrived on time, I am very happy ^^ Thanks a lot!
I like her ears.
Excellent quality, fast delivery!
Fast delivery, Excellent quality ear.
Shipped very fast, thank you.
Well Packed in a box, Ears shine, it is fixable with the help of a skin.
Everything perfect.
She is my favorite one.
Perfect!!! Satisfied with the product.
Excellent ears, well suited. The main thing is not to SAG anything.
Good quality ears, well suited.
I love these ears, The quality is excellent as I recommended this store.
Quality of ears is amazing,
Great ears. Thank you.
Delivery in 8days, I recommend the store, seller very friendly.
Perfect fit great and came on time I'm very satisfied
Very cute ears. Asked the store to make holes in the ears, everything was done very carefully. Suitable for my cutie, only a little need to be finalized. I'm very happy. Thank you very much to the seller.
This seller is awesome.
Great ears! Polishing is perfect, fit to the head too! Completely satisfied. I advise you.
Beautiful ear shape.
Always send best products, Thanks.
Fits perfectly! Thank You :)
Perfect elf ears for blythe, I love them and they have arrived very fast. I recommend the store.
Really nice shape of ears I like it. ⭐⭐⭐⭐⭐
Excellent I like the quality of your product.
Good arrival in your time I recommend as everything in this shop a and comes with clay to pay for it thanks
Great ears! I ordered January 11, and January 20 came!
As always, everything is fine and the quality and speed of delivery. I recommend!
I ordered the ears, they came on time, looks cool)
Super! Very fast shipping!!!
Excellent ears, came in the national package. Thank You
Ears are excellent, with a piece of glue for fastening.
Chic ears
Ears has good quality, fast shipping.
Excellent ears
Good ears, came quickly
The ears are beautiful, came with clay for fixing
Quick and correct transaction. Good store, recommended + + +
Ears are cute and funny. It comes with good quality.
The parcel came to Moscow in 2 weeks, All as in the description. I will order more.
Very good ears and paste for gluing, color and quality match the claimed.
Good, quality of ears is great.
Wonderful ears I like the quality.
Received all as in the photo, thank you.
Just like the listing picture. Packed well and shipped fine. I'm very satisfied and will definitely order from this store again.
Hard and heavy, comes with putty, I like it.
Excellent ears, store recommend.
Great came very quickly.
Ears are cool. Only the packaging was very spoiled. The box is all wrinkled, open and again sealed. Even the post of our country wrote that I received the parcel spoiled from another country. Thank you very much to the store.
The ears of the stunning flew in 2 weeks, the bites were like crystal... a thick layer of navel and a box. the store of the Kiosk. prosperity to this store
Ears to St. Petersburg reached in 26 days. Good. I will order more.
Perfect! Fast shipping. Thank you
Thank you! Everything is wonderful!
J'adore
Ears are a miracle, attached to something like a very sticky plasticine that comes complete
Great ears. The tone is slightly different from the front panel, noticeably, if you find fault
Missed with the color, not all my dolls match the color. And so everything is fine, complete with Plasticine for gluing the ears.
Great ears. Thanks to the store for the fast delivery.
Conform to the description, very nice these ears! Serious store, no problem with him. To recommend
They are as described but i was wrong color and they are very white
Honestly, i did not decide whether i would glue them. No ears doll looks better)) color fits
Very well as described
Perfecto
According to the color approached the dome which ordered earlier and from other store.
As always, everything is fine and fast
100% recommended, my ears have come very well packaged, for my taste a big but very successful movie
Great ears! There will be an elf thanks to the store for the quality goods!!! This store deserves 10 stars!
Finally, my lovely ears came to me. Included with them was a special clay, so that they sat well on the doll and did not fall off. Sits all tightly, there are no damages, clean and neat. It came quickly. Now my baby is almost ready for halloween.
The order came quickly, 16.09 issued 4.10 was already in the post office for receipt. Everything corresponds to the description.
Great ears!!
Very good
The goods without complaints, the ears are good of plastic, do not cut native ones, are attached to the plastic mass that comes with the kit. Delivery to pyatigorsk 2 weeks. Good store. Thanks to the store, as always everything is very high quality and fast :))
good
Ears came blaise! Thank you for the gift, very satisfied!
IS really very pretty boy and arrived super fast
These arrived very quickly, They are good quality and the store was really helpful. I recommend buying here
Very fast shipping. About 11 days to samara
Very personality
Ears are wonderful! I will buy more!))
Super store! Delivery fast ordered 22.08, arrived 04.09!!!! The ears are super, the color is perfect!! I recommend to everyone!!
Perfect look forward to putting them on.
Very beautiful ears, all as in the photo.
Very cool my doll will be beautiful
Great!
nice!
With such ears, in my opinion, the doll is just charming
Thank you! Ears are good! Fit perfectly!
Good ears
Very good and easy to put, recommend to everyone!
THANKS
As always fast shipping, good communication and exact description. The eyechips fit perfect for the blythe, it's not the first time i 've asked them in this store and always perfect.
FI
Perfect!
Really love these - will look fab on my girl!
Everything is fine!
Wonderful horse ears complete with glue
Gorgeous and perfect to description excellent
I'm good.
Perfect, just like in the photo
Thank you, they are wonderful!
Ears delight!!! How do I put a photo here! Thank you!!! My babies and their outfits look great.
They are very nice and come with the glue included
Thank you, very quickly
Very good, good quality. Exactly as picture and product description. Loved. Very good.
Very cute ears, came in 12 days, the tracking number was able to track. The store is sociable, before buying asked the seller what color to order the ears (attached a photo of the doll), he very quickly gave the answer. I ordered it on his advice. Everything came up, thank you. I advise the goods and the seller.
Ears are just magical. Thank you!
Very well finished, bring a putty so you can put and remove whenever you want.
Came in two weeks. Everything is fine beautiful head.
Very good quality. Not tried yet. Arrivals with the blythe, very well packaged.
Thank you very much for the ears ! They are very well made! Great for dolls!
Article according to the photo. Fast shipping. Perfect packing.
Thank you. The goods correspond to the description. Well packed.