Blythe Customer Service Policy
Please note that Tomy Co. Ltd. (Takara Tomy) has just changed its Blythe Customer Service Policy and has ended
its service for overseas customers. JM will now be handling aftercare services for the Blythe doll.
Customers outside of Japan who have purchased a Blythe Doll at a JM Ltd. store front, aftercare services will be available at JM Ltd. store.
If you are in need of support, please contact the JM store where you purchased your doll.
A receipt of purchase will be required. JM International Online customers automatically have a receipt.
If you return an opened package for exchange, we will return the same package to you after replacing the defective parts
Junie Moon stores:
Junie Moon Daikanyama
Junie Moon Horie, Osaka
Junie Moon Shinjuku,
Junie Moon International Online Shop
*For Junie Moon Online Shop Japan services customers living in Japan, Takara Tomy will continue to provide customer service.
Tomy Co. Ltd. After Service Policies
As stated by Tomy Co. Ltd. Manufacturer
*Policies listed are included in the package.
We will not exchange or replace dolls that have been:
1)Purchased more than six months earlier than the date of the receipt.
2)Repaired, customized, or damaged after purchase
3)Stained, scratched or altered after purchase
4)Purchased through any shop, auction, or secondary market that
does not hold a current Official Blythe Shop certificate.
※The manufacturer may reserve the right to refuse to exchange dolls
for reasons other than stated above.
Tomy Co. Ltd. will exchange for the following reasons
– Lacks pieces, features in the product; missing contents from the full product.
– Eyes are unchangeable, legs and/or arms are missing; product is not properly put together.
– Scratches, scuffs, make-up paint uneven, smeared, damaged,
flaking or wrong color on the face visible 35cm from the product.
– Over 1mm discrepancy in the molding of the product.
– Over 1cm of damage visible on the packaging.
– Other defects will be judged on a product-by-product basis.
Junie Moon Ltd. Exchange policy
Customers exchanging defective dolls pay for shipping to:
Junie Moon Exchanges (3-10-6-301 Ebisu-minami, Shibuya-ku, Tokyo 150-0022 JAPAN)
Customers will not be reimbursed for return shipping fee or the initial order shipping fee.
Junie Moon will pay for return shipping to the customer.
*We will be unable to provide services if there is no receipt of the transaction from the Junie Moon stores.
* Junie Moon will only be able to process exchanges from orders placed on www.juniemoonshop.com or the affiliated Junie Moon stores listed above.
*By checking out and placing your order you agree to terms and conditions for the exchange policy.
*If the package has been opened, we can only provide exchange service for faulty parts.
(The service extends only to the product itself, not to any of the packaging.)
A Junie Moon shop associate will provide a replacement. If you are unsatisfied
with the replaced product, we will exchange the product one more time.
The maximum amount of exchanges for a damaged item is two replacements.
*If the packaging has not been opened, we will be able to trade a un-opened package
as a replacement. In this case, we can only allow one replacement to occur.
We can only exchange a full product once. There will be no additional exchange available for a full product.
We highly advise the customer to open their package completely to check all the parts before requesting an exchange.
*There will be no refunds for Blythe dolls, only exchanges.
** Please check the customer service page and FAQ for the full terms and conditions.