We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Lovely child, no defects. Hair is not greasy, washing does not require. Color head matches the color body, skinned. Seller put dress and shoes as a gift. Thank You Very Much. Delivery month to Altai.
1 )Мне очень понравилась кукла, она очень качественная и волосы очень блестящие и красиаые и приятные на ощуп. 2)Она шарнирная, Меняет цвет глаз, и закрывает глаза. с помощью механизма. 3)Продавец большое спасибо за подарки за кофточку и туфельки! С продавцом не общалась.Выбирала два пакетика рук. Цвет у глаз 4. Все не смогла сфоткать телефон не дал.
Кукла супер!!! Пришла очень быстро, спасибо продавцу!!! Хорошо упакована, отличного качества.
Полный восторг, куколка очень красивая, волосики нежные, густые, глазки яркие. Продавцу бланодарность и за подарочки, и за оперативность. Все супер!!!!!!
Кукла просто бомба! Очень долго искал матовое личико!! Шарниры хорошие, тугие. Волосы мягкие, очень приятные! Девушка просто счастлива !
Полностью соответствует описанию. Посылка пришла даже раньше, чем было заявлено. Товар был хорошо упакован. Претензий к качеству нет.
The parcel was 12 days to Moscow. Neatly packaged. My hair, my body is amazing. Heavy. Amazing baby! The doll and the store recommend.
ELA É LINDA ❤ CHEGOU TUDO CERTINHO
Envío extra rápido, ha tardado menos de una semana! El color de pelo no es exactamente como en la foto, es más tirando a lila. No era lo que esperaba pero me gusta, es precioso y abundante. El vendedor siempre manda un regalito, un vestido sencillo y unos zapatos muy monos
Качественная игрушка
Хороший продавец, пришло все целое, упакованое, все как и было описано на сайте. Товар отслеживался. В подарок к кукла пришло платье и туфельки. Дочка довольна. Спасибо продавцу.
Очень красивая, хорошие волосы, прошивка, матовое лицо. Заказывала дочке, она в восторге . Образ, как будто зефирный. Выглядит как настоящая. Очень рекомендую этого продавца.
This doll is very pretty, I am very happy with the jointed body and the hair is soft to touch. Very pleased with the face make-up and eye mechanism works well. Thank you very much!
Кукла классная, глазки работают хорошо. Товар дошел быстро!
Tudo perfeito excepto o pé esquerdo solto que não se mantém em posição.
хорошая игрушка для девочек, все соответствует описанию
Lovely doll
È arrivato! Grazie! Vestito e scarpette in regalo!
beautiful doll ,thank you store
Muchas gracias por la muñeca. Muy bonito detalle los accesorios.
кукла прекрасная, густые волосы, милое личико. Замечательное качество
very good is beautiful!
Отличное качество! Продавец постарался и кукла пришла в срок! Берите, советую!
Очень красивая кукла. Волосы приятные на ощупь, правда они быстро запутывается. Глазной механизм прикрасе работает. К сожалению моя кукла пришла с плоскостопий, но не чего так даже прикольней. В подарок продавец положил не слишком красивое оранжевое платье и красные туфли.
Товар соответствует заявленному. Посылка шла месяц. Спасибо продовцу
Шикарная кукла! Дочь в восторге))) Всё отлично работает (шарниры и глазки). Шла до нас около месяца, коробка почти не измялась. Огромное спасибо продавцу за подарки в виде платьица и туфелек))) Продавца рекомендую )
Спасибо большое! Кукла пришла в отличном состоянии!!! Дочка очень рада. Общительный продавец!
Класс