We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Как всегда всё супер! Волосики мягкие и гладкие) спасибо большое за подарочек в виде туфелек и плюшевого платья!
все супер дочки нравится очень
Хорошая кукла, механизм работает, тело не повреждено. Продавец по моей просьбе положил другой там тела. Волосы очень густые и приятные на ощупь, не жирные. Доставка быстрая, продавец, как всегда подожди подарки :)
beautiful hair. very beautiful doll! I am very satisfied with my order. the store was very helpful. I will order more.
Спасибо, все отлично
Preciosa, tal como la descripción. Recomendable vendedor.
очень быстрая доставка. Волосы мягкие, их очень много. голова покрашена под цвет волос. тело хорошее, ресницы скошены, длинные, шарнир работают хорошо.
До Якутска доехала за 10 дней, трек отслеживается, кукла пришла в коробке и пакете. Все суставы вертятся, волосы мягкие, не спутанные, в коробке лежали туфельки и сарафанчик, видимо подарок от продавца. Рекомендую!!!
Great doll. Reliable store. Helped me a lit tracking the parcel and always answered my questions.
спасибо огромное продавцу, быстро отвечал на все вопросы и решал проблемы!❤️ Куколка шикарная! попросила положить с матовым лицом-вот! все положили, огроооомное спасибо! волосы мягкие, не жирные, их много) глазки переключаются, все работает. ручки красивые, меняются легко. дошла за неделю, были в шоке как быстро) в подарок пришло платье(как раз для зимы, со снежинками) так же пришли туфельки, одеваются тяжело. волосы серые, но если присмотреться, то они темно-голубые с розовыми прядями) спасибо!
Пришла быстро.Все хорошо, только тело немного поскрипывает,из-за головы не сидит без опоры. Это не проблема.Попросила продавца положить мне матовое лицо, все положили! Продавец очень общительный.Буду заказывать еще.
Super cute! Everything's perfect!
Кукла приехала целая, хорошо упакованная и достаточно быстро. Сделана качественно, механизмы шарнира работают хорошо. Волосы очень густые и не жирные. Продавец вежливый и отзывчивый. В подарок с куклой приехало платьице и тапочки. Правда тапочки для куколки маловаты. Глазной механизм туго переключается только в одном моменте. Жалко что кукла приехала в пакете а не в чехле :( очень обидно. Но в целом, качеством я довольна.
Моя девочка просто красотка .Волосы шелковистые и очень густые
Все отлично! Красивые куколки! Все работает, спасибо большое! :) посылка отслеживалась, дошла быстро :)