We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Excellent Doll.
Everything is great.
Beautiful Doll. Thank you store!
The package was in the store. The store himself informed me that it is very important!! And very pleased with such honesty and integrity. The money was returned immediately. I ordered new dolls already for the address in the Russian Federation and not in Slovenia. I hope that they will reach without problems with customs.
Very pleased with such honesty and integrity. Great store
Arrived fast..!! Thank you for gifts ., I will buy more next time
Arrived fast..!! Thank you for gifts ., I will buy more next time
Arrived fast..!! Thank you for gifts ., I will buy more next time
good
good
Wonderful Girl
Wonderful Girl
Sending is very fast. Delivery to the entrance by mail of russia fast. The quality of dolls is good, except for some. The hinges of the feet of 2 dolls depart (in the photo). Almost all have a small curvature in the knees, but not as critical as other stores. Apparently it's all body azon now not quality. And one doll had 2 left brushes. The seller promised to send the right. Gift each doll rubber shoes and sweatshirt. Thank you. According to the reviews the seller is good and decent, i will not shoot the star, then i will write additional. Feedback.
The girl is beautiful, the firmware is thick, the scalp under the color of the hair) as a gift put shoes and a suit)
Great doll! I'm very happy. Thanks for the gift (dress and shoes) ::
Order exactly as the photo
Beautiful❤️ Fine shiny hair, i love blonde color, eyes work perfectly and joints too, comes with gifts, i recommend, thank you store
Very pretty. It came to me without eyelashes but i don't care because i'm going to customise it. It came to me in 2 weeks.
Gorgeous Doll, good quality
Fast delivery + good store Thank You very much!!!!! it is elegant, very volumetric hair!!!! wanted to alter it, but decided against it, it really милинькая body детализированное!!! thank You for this милашку seller!!!! for the collection of the Most!!! 5 + + + + + + + +
She amazing, great hair, perfection!
I love this doll! her hair is amazing and the quality is the best!
Doll to look right. Fast shipping. Thanks to the store! Buy only here.
Everything is perfect - as always! Many thanks for the fantastic dolls and nice red sweaters and shoes as gifts. Fast delivery - less than two weeks. Excellent communication. Great store! Will order again.
Gorgeous Doll. Delivery less than 2 Weeks. Many thanks dear. Like again.
Very beautiful came very fast also had a dress and little shoes gift
Everything is fine. High Quality and free of defects. Thank You
They are so pretty!! I would definitely rebuy and recommend. Awesome dolls and amazing store. the doll included a gift dress and shoes which I am very thankful for.
She's gorgeous. Hair is better than mine.
Doll came very quickly. For 14 days. The store is done, doll very well packed. Baby just beautiful. Gift dress and shoes. Will do the custom. More work on Nika _ custom_blythe
preciosa muñeca de pelo suave,llegada rápidamente recomiendo tienda todo perfecto como siempre buena comunicación con el vendedor,gracias por los regalitos
Куколки хорошие ,сменные жесты в комплекте . Доставка быстрая . Будет произведён кастом . Можно посмотреть в Инстаграмм Sandra_custom_blythe
Очень красивая куколка, спасибо. Волосы чистые, мягкие. Все шарниры рабочие. Глазки перещёлкиваются хорошо. Доставка заняла 20 дней в Р/н/Д. В коробочке поместились 2 куколки, хорошо упакованы. Пришли в целости и сохранности. В подарок положили туфельки и меховое платье. Заказала для кастома, но она и так чудесно выглядит. Очень нравится, спасибо большое продавцу.
волосы шикарные
Уже не первая покупка в этом магазине.Продавец всегда на связи,все недоразумения старается устранить.Кукла сделана хорошо,только немного лезут волосы,но,думаю,это решаемо.В Башкирию пришло за 25 дней.
I thought this would be an Icy doll, because every other doll i looked at was an Icy or Basaak doll that they claimed was a Blythe doll. I love this doll! her hair is so thick and beautiful and she has an actual Blythe head on a jointed body. I could not be happier with the doll. Also, i received a very simple dress that reminded me of cookie monster with a pair of red shoes. While the dress was nothing to write home about, the shoes were nice to be able to put on her since i didn't have any for another doll with a similar body. I am so excited about this girl that i WILL be ordering another doll from this store.