We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
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thank you for the fast delivery
Arrived pretty fast. As a gift put a translucent top and skirt. Hair luxury, the body is excellent, the face as a gift is different from the native, which pleased me very much, after all, the doll was taken for alteration. Ordered on March 26, received on April 10.
Perfect, already is the second purchase!!!
No comments. It's superb.
Super! Warmly recommend :)
Just a miracle how good Blythe!!!!!! eye mechanism works well in one click!!! I fell in love with her at once!!!!!!
Like it...
My Super granddaughter really liked it. I take the second doll, the doll came in a week. Thanks to the seller for pleasant communication.
Very beautiful Blythe package I love thank you!!!
Very beautiful doll, the hair is soft, the joints are all working, the eyes have 4 positions. No smell. I recommend buying.
Lovely.
Super Doll, I like it. Thanks!
Amazingly, Dolls are beautiful. Thank you!
Fast delivery, thank you store!!! I put a blue dress and shoes as a gift.
Good, I like your fast shipping process.
The parcel was exactly a month. Got everything that was ordered. The store put a dress and ballet shoes to the doll. Thank you. I liked everything.
Very good store. Fast shipping and good packaging . The dolls are beautiful. Thank you!
Face-has plastic protection. Eyes switch well. Colors blue, brown gray pink. And so on three dolls. (before that I ordered a doll, which had a green eye color, instead of pink. The body is matte, and the face is glossy. Hair-chic, thick and clean. (so many thanks) in addition to two dolls there were additional faces, bolts are attached. Also, to some of the dolls, there were additional brushes. Jenna put the top, skirt and shoes as a gift. Thank you
21.11 ordered. 11.12 came. It was about 20 days. I 've been waiting for her. She's in my hands. Everything is super. I recommend to everyone. Track tracked. Thank you for the gifts. For speed. For everything.
21.11 ordered. 11.12 came. It was about 20 days. I 've been waiting for her. She's in my hands. Everything is super. I recommend to everyone. Track tracked.
Excellent doll, packed package well. The parcel came within a month. I recommend.
The doll is excellent, packed well. I recommend
Beautiful wavy hair and super soft
I recommend. I bought 11.11 received 9.12 Poland. almost a month, but now the peak of the post office. So it's even fast;)
So pretty!!!
The parcel came in 17 days. The product packages are excellent. My daughter is very pleased!!!! Thank you store!!!
Complete front panel and two sets of palms. as a gift, black shoes and a pink suit. doll is just a dream! so all cool, cute! hair soft, curly, thick. all joints work, the eye mechanism is perfect. I will definitely order another such beauty with a different hair color! the store is generous and I give 5 stars happily. thank you!
Excellent dolls, good hinges, plastic quality, inexpensive such because white skin tone, but if you make a custom, it will turn out very cool))
Doll came without damage, the quality is excellent, packed well, the parcel was tracked, the store recommend.
Amazing doll... professional, the eyes change to a different color (it was discovered by the daughter), there was a dress as a gift, to the touch pleasant, because of the head heavy, the hair smooth and pleasant
The doll is chic. Especially for its price. So also with a full set of handles and an additional front and back panel. The store even about additional bolts did not forget that it is doubly pleasant. As a gift put a standard pink kit (eh. Sweatshirts Linkin Park on the background of this kit become just happiness). And red shoes. They seem to fit Blythe perfectly. Many thanks to the seller for the fast shipment. I enjoy combing her hair. Everything came fast, which I am very glad)
The box is a little mint, but the doll is intact) the child is happy))
Great! Fast shipping to Spain and the doll is quality
Insanely beautiful doll! I bought a gift for my daughter for the new year, to the Orenburg region. The parcel went a little less than a month, thank you very much to the store, I recommend!
I ordered 5 dolls and accessories. Everything came perfectly, I am satisfied. Thank you very much!
The doll is good, there is no smell. all the hinges work. packed well. I recommend the store. I will order more.
Perfect, very pretty, as always, thank you very much for the little gifts.
Jakbym could dałabym⭐⭐⭐⭐⭐⭐Is przepiękna love her and incredibly quickly
Excellent, came quickly
Buyers payment days only arrived in contact me ~!! ^ ^ Shipping fast and tress connection is too soft power amazed grew up as ㅋ ㅋ Buy before Savin was a kindly answer questions by feel and Blythe dolls lifelike really nice ~~❤ (Service with your clothes and shoes so much)
nice product, as always. fast shipment, friendly store. I'll definitely return
Very like her cute not inclued
She's so cute! I love the dress and shoes too!
The doll is very beautiful. This is my first doll. I was struck by its size. It's big. Big, heavy head. Hinges are movable. I can not evaluate the doll yet, as I ordered my daughter for the new year. There was a parcel quickly. In Nizhny Novgorod for weeks three came. As a gift, the store put a set of clothes.
Arrived. very cute. Thank you very much.
To the Krasnodar Territory was a little more than 3 weeks. The product fully corresponds to the description. Excellent quality and odorless! Packed very well. As a gift put clothes and shoes-for this special thanks. The child is delighted. Highly recommend store!!! P.S. A spare face with a small crack, but I'm sure that the damage was received in the way. The box was deformed, and the reserve was packed not as carefully as the doll itself.
Great doll! Soft eye mechanism, very cool everything works!) Thanks!!
Great doll!
The doll is charming, the quality is excellent, the hair is a lot, a little climb, the hair is not greasy, the eye mechanism works fine. Comes with 10 pairs of pens and an extra face, there are shoes and clothes. Delivery to Kiev 2 weeks mist Express, the box came whole, the doll is packed well. I recommend! 10 stars!!!!! Thank you very much to the store!
I'm very glad that I chose this store when I bought the first Blaise! The store is sensitive, responsive, helps, always goes to meet. Pupa of excellent quality! On delivery there are no complaints. I can only recommend to everyone!!!
Quality goods.
A good doll, thought what a catch-the price is lower! it turned out, there is no catch, a gift in the form of a red sweatshirt and pink rubber shoes-no! no problem)
The girl came quickly) above perfectly. Plus the store put the suit)
Thank you for the next doll to the store! Everything is clearly and fully consistent with the description! Packing is super, it went to Mo month. Hair is very bright, slightly climb, not greasy. The eye mechanism is excellent, the replaceable panel is excellent. I recommend everything great! Thank you for the gift and great mood!
Beauty! I ordered two different dolls, a gift one put on two, sorry. Shin yet. Completeness as stated, glossy Everything works, eye color switches
Loved, perfect dear store and attentive, Very grateful and back to buy this shop, fast arrived in Brazil, took account of our mail.
Everything is as always fine. Only i thought these pink hair was a little thicker.