We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful chips, super fast. Thank You for the extra gift
Ordered 15.01 received 9.02, quality excellent, store recommend!
Perfect and super fast shipping too. Thank you.
Eye chips are excellent. No scratches and defects + 1 pair. Thank You
Thank you very much!!
Perfect eye chips to make beautiful eyes. Thank you.
Great size, very fast delivery.
Thank you,everything is great!
Worked great. I'm really enjoying customizing my own chips.
Exactly what I needed
Thank you excellent shop
Ya conocía el producto y he repetido. Como siempre en esta tienda, el pedido ha llegado rapidísimo y perfecto.
perfect - as always
Как всегда отлично! 17 дней до Самары
Superfast delivery. Great eyechips
I received everything promptly. Thank you!
Заказываю тут регулярно. Все хорошо, только один чип с дефектом. Доставка в Самару 15 дней.
Es el tercer pedido de distintos productos que hago a esta tienda y nunca me decepciona seguiré comprando sin duda gracias !!!
Geniales como siempre!!! Muy rápido, en menos de dos semanas estaba en casa.
good quality, fast as always :)
Great , excellent store
Excellent, thank you!
Perfect - thank you
Спасибо! Все отлично!
All perfect! Lots of eyes for costumize, so happy with this purchase
Todo perfecto y el envío rapidísimo, como siempre en esta tienda.
Todo ok, la muñeca muy bonita. Envío súper rápido . Gracias
Fabulous thank you
Как всегда все отлично!
Дошло как обычно быстро. Все как нужно. Но продавец в последнее время не радует совсем подарочками. Очень жаль. Другие продавцы с аналогичным товаром что-то да положат. Хотя конечно заказываем не ради подарков, но все равно приятно их получать и хочется вернуться снова.