We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
She is wonderful, i love her smile.
She is wonderful!!! I like her hair.
Such a small and wonderful doll! Fast shipping. Doll height-11,5 cm, head circumference 11 cm, foot length-0,9 cm. The firmware is thick, the hair does not climb. No smell
Such a small and wonderful doll! Fast shipping. Doll height-11,5 cm, head circumference 11 cm, foot length-0,9 cm. The firmware is thick, the hair does not climb. No smell
A good doll, came within 1 month.
A good doll, came within 1 month.
Corresponds to the description. I got in time.
.
Pupa is excellent, came quickly Very crumb!
Thanks.
Thanks.
very good
Excellent!
Great baby! Hair super!
Very pretty!
Blythe doll of excellent quality. Good for custom. I remade it a little.
Great little doll, very cute, like me and my daughter.
Shipping in SF 1 month. For some reason eyes permanently closed. My first петит, therefore, don't know rule if it
Ordered two doll: The red and purple hair. The Parcel was two and a half weeks. Doll packed well, arrived safely. Bonus Each doll was wearing the sarafan (purely symbolic, but okay) and packed in pink gift bag drawstring. Advantages: Neat Design Seams and joints parts are slightly Good flashing hair The hair is thick, not greasy, pleasant to the touch The legs inside wire, respectively, legs bent Cons Ophthalmic mechanism works conventionally, gravity inline weights not enough to fully open/close eyes The eyes on the mechanism is not centered so flirty assembled "together" Took the two dolls the кастомизацию, for this purpose dolls are a great base and all cons Easily fixable. To customization it came with only one of the dolls, because it is. Second took his daughter and now happy to play with her, so that can say, which is very careless use of baby dolls easily withstand)
Everything is fine, thank you very much!
Good Shrimp❤️
Parcel arrived very quickly, as normal, without damage. Like it, I recommend this product)))
This second doll which I bought. Shipping to Moscow for almost a month.
Come my baby in 3 weeks after order. If not for the holidays, then came to much earlier. All together, good hair, not greasy, moderately thick. Very pretty! Recommend!)
Muñequita preciosa,encada con ella.
So cute! Her hair is super soft!
Tal cual se ve, la customize y así quedó.
just like the picture
preciosa. más bonita imposible. llego rapidisimo. volveré a pedir. gran vendedor.
красивая)
Куколку отправили очень быстро, до Москвы шла 11ть дней. Большое спасибо, буду ещё заказывать потом, отличный продавец!
Very cute doll. Thank you!
Кукла чудесная! Доставка около двух недель. Волосы средней прошивки, но очень гладкие, чистые! Рекомендую! Продавец всегда отзывчивая.
perfect - as always
Alles Super, immer wieder gerne.
So cute and tiny!
Doll was very beautiful and fast shipping, thank you!
Lovely! I'm eager to customize her :)
Perfect - thanks so much :)
Пришло быстро 29.03.-16.04. Куколка прекрасная! Упакована в обычную коробку. Oчень довольна. Спасибо!
маленькая хорошая кукла.. доче понравилась
Beautiful doll, though I wish the face wasn't shiny
Куколка прекрасная! Волосы очень гладкие и мягкие! Брала такую кроху у другого продавца, там волосы были хуже. Буду брать только здесь! Цвет волос бриллиантовая зелень, фото этого не передаёт. Очень довольна, доставка две недели. Рекомендую!
My first little baby she is so cute I just love her so much she is so beautiful shipping only took a couple weeks to the USA I recommend the store in thank you Seller so much and the store is great with communication I really appreciate the store
Elegant Blythe doll.
Wonderful quality
Отличная кукла, как на фото. Пришла в чехле и платьице. Быстрая доставка, до СПб доставили за 5 дней! Рекомендую!
Спасибо. Доставили за 10 дней в Подмосковье. Куколка хорошая. Сразу сделала небольшой апгрейт глаз и ресниц. Теперь полный комплект для большой и средней Блайз.
very nice and quick!!
Все хорошо, хотя очень долго ждала отправки заказа после 11.11. Надеюсь, это был исключительный случай. В остальном же довольна, как всегда.
Подарок к новому году был домик для кукол и сама куколка. Замечательно все! Спасибо. Мягкая вся. Даже пластик какой-то пластичный. Нам нравится! Продавец отличный. Берём не первый раз.
куколка хорошая, без дефектов