We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Good work Thank you very much.
Thank you very much for the good work
The stocking is excellent, thanks.
Good, I love your fast delivery and high-quality items.
Very nice, well sewn. Thank you
Very nice, thank you
Very nice shoes, they go perfectly well. Thank you.
Very cute boots, I advise you to wear more carefully-the skin is thin and the top layer is easy to tear
Very cute boots, I advise you to wear more carefully-the skin is thin and the top layer is easy to tear
Suitable doll pukifi, very beautiful, but the material (leatherette) is weak, sometimes already cracked
Suitable doll pukifi, very beautiful, but the material (leatherette) is weak, sometimes already cracked
From the moment of registration of the purchase, to the receipt of the parcel it was 18 days. Very quickly came, tracked throughout the journey. Quality is good.
From the moment of registration of the purchase, to the receipt of the parcel it was 18 days. Very quickly came, tracked throughout the journey. Quality is good.
Booties very nice, thanks.
Great!
Little really well made, the board
The boots are adorable and amazing quality. Shipping was fast! I can't wait to have my dolls wear them.
Very cute and quality shoes + socks. I thought the shoes were. Quality at height, the picture match, very satisfied!
I ordered it together with a doll and arrived in Tokyo in 9days. The store is highly recommended. I'll purchase again in the future. ^^,)
If these came in human size I know people who would wear them.
Too well done
Shipped fast! Boots fit Blythe perfectly and they are so adorable!
Shipped fast! Boots fit Blythe perfectly and they are so adorable!
prefect just like the photos
prefect just like the photos
work very well.
Very nice little boots)) Come along to. I happy)) Arrived weeks 2-3.
Good boots.
Good.
so nice and detail. thankssss!!!
Shipping 2 weeks. All match the description.
The Shoes Super!!!!
Just beautiful! Perfect!
As always, all perfect! Fast shipping, well packed, thank you so much!
Very beautiful top
Very beautiful and high quality)).
Great! Recommend it! Good material and design nice… not long in coming… a couple of weeks around!!
Very neat shoes.
Such cute shoes. Perfect for my doll.
They are really cute! I love them!
Perfect item, fast shipping, great!
Thank you!
я люблю их. очень красиво смотрятся на ножке куклы. сама бы в таких ходила)))
заказывала вместе с куклами. Всё пришло быстро. Ботинки понравились, буду ещё заказывать. но голой ножке отлично сидят.
Son más bonitos en persona que en la propia foto. Me gustan mucho. Gracias!
Доставка супер быстро. Качество отменное. Ребенок очень доволен.
Son perfectos, sin ningún defecto y le van geniales a las Blythes.
perfect
Preciosos. Muy bien fabricados. Muy contento. Vendedor muy recomendable.
Ботиночки удивительные! Детализация просто восторг! Большое спасибо продавцу! Посылка была отправлена быстро, дошла за 7 дней до Московской области. Упаковано было все замечательно!
geweldig!!
Really well made tiny little shoes. Shipped super fast, thank you.
Lindas estas botinhas! Perfeitas para Blythe Doll!
super
Beatiful ♥ shoes.
Très jolie chaussures, stables, tiennent bien aux pieds de la poupée. Envoi rapide.
Increíblemente rapido!!! llego en 3 semanas. Son muy amables y eficientes. Altamente recomendable.
Чудесные ботинки! Размер подходит шарнирным Блайз идеально, на ноге не болтаются,одеваются легко.
v good quality, look nice, a little bit tight for pukifee 1/8 but possible to wear
i liked
muito boa qualidade chegou rapido recomendo