We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Very nice set, according to the description. Really very happy with my selection.
Super! It came quickly, the quality is excellent!
Great quality thank you.
Elegant dress.
I love this rainbow dress.
My daughter really liked this rainbow dress, thank you!
Dress really well done! Recommended!
Dress really well sewn.
Compliant with pictures, good quality sewing.
good
good
Ordered 13.11.19 received 03.12.19. excellent suit, sewn neatly, I order not the first time. I recommend!
Ordered 13.11.19 received 03.12.19. excellent suit, sewn neatly, I order not the first time. I recommend!
Gorgeous! Beautiful shirt, well stitched and good quality. Comply with picture and description of the store.
The Outfit is wonderful! Is perfect. Крузелинг came. Thank You very much!!!
The Outfit is wonderful! Is perfect. Крузелинг came. Thank You very much!!!
Made neatly, my daughter is very satisfied. It came quickly, about 3 weeks. Thank you store!
Made neatly, my daughter is very satisfied. It came quickly, about 3 weeks. Thank you store!
Very cool suit
Very cool suit
My Blyth with this dress is divinely!! Thank You
Thank you very much! Wonderful blouse! Quality is excellent! Wonderful store, i highly recommend!
Blouse is neatly sewn, without defects. On the doll sits perfectly!
Good quality blouse
I love it! Very fast!
Hello. well received the package to date. very nice outfit. work heals. very happy with my purchase. thank you to you
very nice thank you so much
Perfect. As always with this salesman.
Linda the way i saw it in the picture
Everything is fine, thank you very much!
HIGH quality and very worth the price.
Good
Look nice thrum no high quality also good!
Neat package, the doll sits perfectly
The quality is excellent. Came quickly. Monitored. Ordered 04.12.18, received 25.12.18 to Murmansk area.
Very cool outfit, quality excellent, recommend and goods, and store!!!
Very cute! Came within two weeks, good quality and does not wrinkle. Thank you :)
Order came quickly. outside is very beautiful. but the seams inside the suit little rastroilas, not processed, all sticks (but a star for it did not take off. for kastomov will not work again due to the inaccuracy of the joints. and the baby to play the most)
Ordered only the skirt and also send me the shirt :)
cute! Thank you!
Красота невозможная)очень аккуратно сшит комплект!Подарочный ободок просто прелесть!!!
Отменное качество, быстрая доставка, общительный продавец. Я очень довольна. Продавца рекомендую.
Very wonderful and well made items! Thank you so much <3
аккуратно сделано
Костюмчик классный, качество хорошее. Упаковано хорошо. В коробке отдельно лежала кукла в зип-пакете, отдельно все одёжки, обувь, ручки, подставка тоже в зип-пакете. Доставка 16 дней в Крым.
12 days from placing order to receiving in uk.. Lovely blouse and skirt. Really well made. Great store. Highly recommend.
качественно сшитый комплект, спасибо
Such a nice quality and quick delivery, thank you!
КАЧЕСТВУ КОСТЮМА МОЖЕТ ПОЗАВИДОВАТЬ ВЗРОСЛЫЙ!!! КРАСОТА НЕОБЫКНОВЕННАЯ,ДОСТАВКА БЫСТРАЯ,УПАКОВАНО АККУРАТНО, НИЧЕГО НЕ МЯТОЕ. БОЛЬШОЕ СПАСИБО!!!!
Одежда сшита очень качественно. Продавец отзывчивый. Рекомендую.
для Блит куклы подходит идеально!
Красивый костюмчик. Сшит очень качественно.
большое спасибо за комплект! чудесно сшито,и очень быстрая доставка! спасибо продавцу!!!
Beautiful colors in skirt, very nicely made.
рекомендую , быстрая доставка , хорошее качество
Супер!!
очень быстрая доставка. спасибо
It's beautiful, I'm in love with this store. Thank you very much for everything, always everything is perfect.
Very nice make !!! Excellent
really nice
очень хорошо
bonito
Кукла пришла и одежда дошли за 2 недели. Очень милая, вся подвижная, 4цвета глаз, до этой куколки заказали 20 см а одежду на 30 см и не обратили внимание, но продовец все обьяснил и посоветовал выбрвть все по одному росту, без запаха, тело матовое как будто бархатное, лицо глянцевое, но веки без рисунков, волосы длинные и густые, но слегка лезут, но это не страшно, дочь в восторге!!!большое спасибо будем заказывать только у этого продовца. Рекомендуем!
Всё очень понравилось! Спасибо!
It's so amazing. It's really first class doll dresses. There is so small beautiful details, and it's made so high kvali. .. Its wery beautiful
Très joli comme sur la photo
So nice
Доставка быстрая. Все хорошо подошло)) спасибо!!
Дошло до Москвы очень быстро. Кукла прекрасная, одежда качественная. Ребёнок счастлив! Спасибо!
Perfect
Красивый наряд!