We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Quality is good, everything corresponds to the description and photo.
Shoes tiny! Ideal. The quality of higher education. The блайз put on tight. The toe nalazit. Straps fasten very difficult because it is very small. Recommend.
Shoes tiny! Ideal. The quality of higher education. The блайз put on tight. The toe nalazit. Straps fasten very difficult because it is very small. Recommend.
Lovely shoes for Blythe, the prettiest, many thanks.
Clothes lovers set fit try bought it
Clothes lovers set fit try bought it
Very nice and great quality, thank you.
Very well made!! Thank you!!
Very well made!! Thank you!!
The shoes are very nice and very well made and look super good on the wrist
A little small but if blythe's left
Came the long-awaited cutie blythe, this is our first doll. Thank you very much to the store for everything!!! This is now our favorite store!!! -Hair soft and beautiful, not greasy; -All hinges on the arms, legs and body work perfectly; -Holes in the ears; -No spots on the body or face; -The seller put a dress of transparent powder material and black shoes as a gift; -Also as a gift we had ab's hands and a spare glossy face; -Packed perfectly, the outer box is heavily wrinkled (angry hello azerpoct), but thanks to the excellent packaging, with the doll everything is fine; -Super fast delivery (10 days to baku); -Dress in excellent condition; -Sweet shoes simply struck with their grace and fine work; -Eyes turquoise, blue, gray and brown; -On the face was an excellent protective mask; -The seller is very sociable; It seems to list all the pros, did not find any minuses. We will order more and more. My daughter is happy, thank you for everything!!! It remains only to come up with the name of this beauty)))
Excellent shoes. Made very carefully. Delivery 13 days to the moscow region.
Worth your money, awesome detail.
Shipping about 20 days. All according to the description. The store is sociable :)
All went well. The product arrived without problems, as specified.
Beautiful❤
Best store ever!! Always answers quick and helps you a lot♥
Very cute sandals, sat on the leg and look carefully. Recommend to purchase :)
Shipping 2 weeks Penza. As always, great product in this store. Very cute shoes. Because of the very tight dress (child not handle), had to remove the straps. But that they are not nearly as good, hold tight on the leg. Recommend and store, and goods.
Spectacular will buy!!!
Taken as a gift-all very much.
Super cute shoes!
How lovely these shoes, ordered together with socks and pink dress, luxurious outfit. преулоняюсь in front of people, who made this tiny miracle so thin and high quality. thank You, your health and success in business.
Lovely style, well-made shoes.
Are nicely done. Such which you see in the picture.
신발이 너무 앙증맞고 귀여워요
Милейшие туфельки. Сделаны хорошо.
клевые туфельки. я почему то думала что они больше будут. сидят на ножках блаиз прекрасно
good
Симпатичные туфельки, очень детализированы, правда, ремешки очень нежные: застегивала на ноге у куклы туфельку и случайно оторвала бантик. Но есть и плюс - ремешки легко вытаскиваются и без них туфельки тоже хорошенькие! Пришло в Москву очень быстро, ровно неделя с момента заказа и до прихода в отделение почты!
Sooo cute and well made.
Excellent store as always and very kind. Quality Products. 100% recommendable.
Просто прелестные!
everything is great! fast shipping
Very cute pair of doll shoes, too big for Pullip or Barbie but ok with other dolls with bigger feet. Very fast and nice quality.
Según la descripción. Para Blythe con cuerpo articulado y medias cuesta ponerlos y no entran del todo.
Быстрая доставка (две недели до северо-запада России). Очень качественный товар! Несмотря на маленькие размеры (всего 2 см) выполнение безукоризненно. Посторонних запахов нет, строчки ровные и без пропусков. На ножку Блейз подходит с небольшим натягом. Ремешки очень тоненькие, будьте аккуратны при вдевании в пряжку (ремешок нужно расстегнуть, иначе велик риск порвать, при надевании на ножку Блейз). Однозначно продавцу высокие рекомендации!
Качественная обувь, но на узенькую ножку. Для Блайз, на теле амазон, тесноваты.
Adorable shoes! Very nice color!
Very nicely made shoes for my doll, thank you.
Nice shies
Perfeito. Boa qualidade. Serve em corpo articulado de Neo Blythe.