We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Great shipping
great quality accessories and face plats...
Faceplate quality is exellent.
Thank you, I like the faceplate quality.
Good shipping Great Items as always thank you for the little gifts :)
Good shipping faceplate quality is nice.
Very very high quality
Very good product! Excellent quality and excellent packaging, ordered together with the doll, delivery is very fast. Already recommended the store to several friends and I will order more!
Very good product! Excellent quality and excellent packaging, ordered together with the doll, delivery is very fast. Already recommended the store to several friends and I will order more!
very good store!!!
Excellent!!!
Excellent!!!
The package took a lot longer than usually from this shop to arrive. The box was pretty damaged. :/ But the Faceplate was totally okay. :) So I am still happy with it. It looks very beautiful and fits my doll perfectly. Now she looks exactly like I had imagined. I am really happy how she turned out after I picked all the pieces for her. This shop is always again a delight and I can’t wait to order again. ^_^
Perfect!
Super
Super
good
good
Nice product, as always. fast shipment, friendly store. I'll definitely come back.
nice product, as always. fast shipment, friendly store. I'll definitely return
Very nice this faceplate. When I get it done, I'll upload pictures.
thank you.
Very pretty face. Plastic looks good quality. Teeth can be removed to paint better. It comes with back and screws. It comes very well packed with plastic and box.
The order has arrived well packed, with plastic and its own box. The face is removed from the teeth so you can make up. The quality of the plastic is good and comes as the advertisement. It comes with the back and its screws.
Thank you for everything, attentive and honest store! Absolutely all ordered items, whole and very high quality! The photo can not convey all the delight when ironing the front panel of the doll. Miniature shoes, very elegant and perfectly sit on the leg of the blith. Very satisfied with the purchase, i recommend 100% of this seller!⭐️⭐️⭐️⭐️⭐️
Great faceplate.
IS really very pretty boy and arrived super fast
Very fast delivery. Cute face plate with nice detail makeup. My first time trying to change including eye chips ✌
Very good
Great store! everything quickly delivers. Well packed. Thank you!
Great face
As described, came with screws. Shipped fast. I am satisfied.
I ask them help to do earring hole. Very good shop.
I like it. Smiley mouth looks cute. I might do some changes in the makeup to make it look more natural but good buy overall.
Beautiful :)
Amazing faceplate. Very happy with my purchase!!!
I always shop here. very satisfied and happy
Beautiful!! And very Fast, Thanks :)
THE faceplate is very delicate beautiful and well made. Loved, worth buying.
Fast shipping. Beautiful face plate. Good communication from store.
Lovely face. Fast shipping.
great value, great service, fast shipping. Thank you!
Fast delivery, all whole fit well to the doll, looks great <3
a very nice and cute faceplate
Thank you, everyone is ok.
Very, very much, buy, quality.
Everything is fine! Thank you very much!
Wonderful in quality panel. The only thing is not in tone, now you have to make another new doll,
Thank you muzzle cute, not tracked, but it came relatively quickly 3 weeks.
Great for making a custom already a pretty basic
Very easy .. The tooth come with screw, recommend!!
Faceplate is beautifull, I am really happy with it. Brows and lips are very natural and it has pinky natural cheeks and chin as well. Tooth are a separate piece joined with a screw on the inside of the faceplate so they can be removed if you want to.
This faceplate is really cute and interesting. I really like how the teeth parts attach to the inside of it. very cool
Just a wonderful thing!!! Everything is done very well and qualitatively!
fast shipping. Thank you! Very helpful store!!
fast shipping. Thank you! Very helpful store!!
Very pretty. It comes without screws.
Great head. I was worried that it would be rough cut, and this is generally factory cutting, no flaws.
It is so cute that it is very cute and it is very satisfying！
So cute. Thank you.
I liked it. Made well. Panel matte. Very funny looks. Came quickly. Thank you very much.
Perfect as always
Very cute, the only difficulty is the. assembly, as the device holding the tongue makes mounting difficult, but it is worth it
perfect!
Beautiful as it appears in the pictures. It fits the description. Shipping to spain super fast.
Very good and quality face, cute makeup. Truth i wanted to make a make on my own, so i remade it)) I apply a photo of how the front panel looked up to the alteration and the finished doll)
Came in two weeks. Beautiful head.
I love the products from this website, always good!
good product, and perfect if u can sell the natural and tan colour
preciosa