We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Stitching is perfect, shoes is awesome.
I like these shoes.
Everything is best thanks.
The quality of clothes and shoes is fantastic and the seller always sent his great items.
Good quality clothes came on time.
Very beautiful dress, Blythe looks pretty in it.
Beautiful dress as always!
Great
Great
Everything is very high quality, only the jacket has a small hood-decorative.
Everything is very high quality, only the jacket has a small hood-decorative.
Ordered November 30 to Ukraine, received December 21. Clothes for the doll Blaise is sewn qualitatively and fashionably, shoes are a masterpiece, I liked everything, I recommend the store, I will order more.
Ordered November 30 to Ukraine, received December 21. Clothes for the doll Blaise is sewn qualitatively and fashionably, shoes are a masterpiece, I liked everything, I recommend the store, I will order more.
Great product
Great product
Clothes really liked, shoes just lovely. it came in 33 days. i recommend the store!
Clothes really liked, shoes just lovely. it came in 33 days. i recommend the store!
Thanks aloooot
Thanks aloooot
The goods came on time. My daughter liked it. Not tracked.
The goods came on time. My daughter liked it. Not tracked.
Perfect condition, very beautiful
Stitched perfectly.
Stitched perfectly.
Okay. 20 days journey to Moscow
Okay. 20 days journey to Moscow
Great quality, looks fantastic on the doll!
Perfect! Fast and serious store! The article corresponds to its description and is of good quality! Customer very very happy! thank you very much
Hello. Well received the package to date. Very nice set of quality. Always very happy with my purchases at this store. Very fast delivery. Thank you to you
Darling little outfit. beautiful quality as well!
Quick delivery and the outfit is great! Thank you :-)
I did not understand how to wear a blouse. Apparently we need to remove the doll's head, which we did not want to do...
Beautiful
Wow!!! Perfection!
Wow!!! Perfection!
Love this outfit.Looks adorable on the doll.
Love this outfit.Looks adorable on the doll.
The sweater is cute. Inside the seams are not processed. Otherwise everything is fine
Beautiful clothes and perfect fit, i recommend
Everything is fine as always. Came in two weeks.
Cruvy body, short pants, covered in boots. But it's beautiful!
Everything is fine
Autfit quality. Delivery within 20 days.
Very high quality outfit, doll perfectly. The shoes I ordered separately.
Much more beautiful natural. Sewing finished perfect, color also. 10 over 10
Todo Perfect!
great quality!
Great blouse
Suit a class!! Looks very beautiful, all made of very high quality! Thank you!
Excellent
This item was very nice, it came in very good condition and I like it a lot. Thank you
Tula area went on for about a month (complete with doll). Set very like, well stitched, packed carefully. The doll has not tried on, because it is. Buy a set to the doll, which present the NG.
Suit good quality, doll is monitored, for a long time
Suit excellent, the Блайз sits perfectly and came less than a month! Recommend!!!
Recommend! Fast delivery!
It is great! The hair is thick, soft, a word are smart. Buying on sale, due to congestion-start your way to me only 30.11, but flew for 9 days! Important new year in time. Thank you for such beauty.
Very good and fast delivery only 2 weeks
Jacket is tiny. But stitched very cool. Fast shipping. Negative is very expensive!
It's fast, fits perfectly
Good quality.
Очень быстрая доставка, сделано аккуратно, мне нравится.
Доставка супер быстро. Качество отменное. Ребенок очень доволен.
An incredible quality, the design is beautiful, perfectly made, a very delicate craft, I adored these accessories! I love this store, it is perfect for those who love dolls! The shipment was very fast. This is the second time I buy and both times I will be surprised with their high quality products!
Хорошенький костюмчик очень приятный на ощупь )
thanks
отлично, спасибо
Fine work. It looks great.
Precioso conjunto. El envío súper rápido, llegó en 9 días. Muchas gracias!!
para su precio tiene muy buena calidad
Вещи отличного качества! Доставка как всегда быстрая, от заказа до получения в Москве 8 дней.
higth quality clothes!
Хороший пошив. Только капюшон на голову не одеть- очень маленький. Ботиночки прелесть.
ok
Fantastic as always. I totally love this store, super kind and faster shipping. Thank you so much
Thank You for the cute Clothes and Shoes! They are very nice.
Спасибо большое продавцу Посылочка доехала очень быстро. Сшито очень хорошо, материал приятный. Ботиночки просто сказка
SUPER
good
Одежда отличного качества! Кукла довольна!) спасибо !
So cute and so soft. Stitching is strong as well.
Pretty
conjunto precioso y envío muy rápido en tan sólo 12 días en casa
Great! Thank you!
very lovely little outfit. Good quality and very detail. Ships quickly as well. Awesome store. Will buy again
Хорошая одежда
Заказала 2, пришло 17. Кукла еще не доехала, а одежда уже тут) Все отлично, толстовка ооочень приятная на ощупь, строчки ровные, нитки не торчат.
Костюм супер!