We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Very beautiful dress, good quality!!!
Very beautiful dress, good quality!!!
Listen glittered Diamond and Stone test goes well hang♡
Listen glittered Diamond and Stone test goes well hang♡
Oh la la, pretty dress ❤️ took forever (two months) to get to Sweden.
Oh la la, pretty dress ❤️ took forever (two months) to get to Sweden.
Good!
Good!
Excellent quality. Arrived fast.
Thank you Jenna for the help.
very cute!thank you!
very cute!thank you!
Quick delivery and the dress is cute! Thank you :-)
Very good quality. There are no threads sticking out anywhere. Even the hairpins are behind. Beautiful dress!!!!! i'm delighted
Sent not immediately, issued the left track, which was then canceled. Bought for mini paola. In general, not bad, but requires refinement: the neck of the paola is wider than the blaise
Beautiful dress i asked the store for the goods to come faster and came the order in 13 days instead of 25
The descripton is like picture
This dress is gorgeous!! Shipped Quickly and store packaged everything beautifully.
This dress is gorgeous!! Shipped Quickly and store packaged everything beautifully.
This dress is gorgeous!! Shipped Quickly and store packaged everything beautifully.
Are beautiful and great quality.
Dress is very delicate. Looks very good on the doll! I am very happy.
Goods come quickly. Seller sociable. Recommend
Very beautiful dress
Good quality, nise dress
IS too beautiful, was perfect in my doll.
Perfect. As in Image
All very carefully
Arrive safely to Indonesia
Amazing soo good
продавец очень быстро отправил заказ, я сначала заказала туфельки с кисями, потом попросила продавца поменять на бантики, он поменял.
Доставка супер быстро. Качество отменное. Ребенок очень доволен.
An incredible quality, the design is beautiful, perfectly made, a very delicate craft, I adored these accessories! I love this store, it is perfect for those who love dolls! The shipment was very fast. This is the second time I buy and both times I will be surprised with their high quality products!
Замечательное платье! Очень нарядное!
Быстрая доставка и красивое платье! спасибо большое!
очень красивое платье
Продавец надежный. Доставка быстрая. Платье хорошего качества.
very cute, fits nice.
всё отлично
Très jolie robe.
16 дней до Красноярска.
Платье очень качественное, сшито хорошо, нитки не торчат, на куклу Блайз село идеально. В подарок продавец положил еще одно пушистое платишко и туфельки) Огромное ему спасибо! Доставка быстрая, месяца не прошло до доставки в Брянск
This doll dress is beautiful and made to high standard. Very pleased with the quality, thank you.
very surprised of how good this dress looks and fits. just perfect. very fast shipment.
Платье воздушное, красивое, нежное.
Thank you.