We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Ordered on November 11th. Arrived on November 25. There was a gift. Thank you. I want to buy it again.
Ordered on November 11th. Arrived on November 25. There was a gift. Thank you. I want to buy it again.
Very beautiful and well-made shoes! I recommend!
Very beautiful and well-made shoes! I recommend!
This is something unreal, the quality surpassed itself! Sole as real, stitched every detail! Thank you very much to the store! Very fast and very beautiful!)
shoes are for a 30cm blythe doll, it fits perfectly and nice quality.
Beautiful shoes, i recommend.
The goods came early, everything is fine!! Boots sat well on the blaise and did not serve!!
Very grateful for the rapidity. A greeting
The number is not tracked, but the parcel came. The shoe was not used-a gift for the daughter. Yes, by the way, chinese logisticians began to combine several parcels into one.
Very cute, but worn not very easily, as the size corresponds to the size of the leg and slightly interferes from the top of the sewn knitted socks, and so very healthy! For blaise just right. Thank you!
Looks beautiful on dolls.
Boots super we will order more outfits from this store all tracked. To peter 2 weeks. I recommend
Just like in the description. Delivery month. Recommend.
The shoes are so well made and adorable!
The shoes are so well made and adorable!
Delight!!! piece of work!
Fast shipping, sociable, quality is good
The cute shoes. Shipping to Kiev 3 weeks. Very attentive store. Happy. Recommend.
Vіdpovіdaє goods. Vіdpravleno Bulo the following day. Recommend store.
Lovely, high quality boots. Never seen glue. Recommend to buy!
Cool as the photo
Lovely shoes, like the photo. Блайз fit perfectly.
Boots stunning! Good quality, come to my doll.
Very beautiful and high quality)).
Ok
Super cute shoes! Definitely worth its price. Delivery about a month, parcel tracking. Very satisfied with the purchase. Thank You Very Much!
so cute
хорошие сапожки,как на фото продавца.спасибо за товар и быструю доставку.очень понравились.
Товар в отличном исполнении! Выглядят, как настоящие! Спасибо продавцу!
Это невероятно милые, красивые ботиночки Брала на Поппи и Барби, подошли идеально! Очень качественные, никакого клея, ровные, как на фото, и вообще никаких замечаний. Быстрая отправка, доставка 13 дней, трек отслеживался от начала до конца. Прекрасный магазин, очень рекомендую Однозначно 5*****
An incredible quality, the design is beautiful, perfectly made, a very delicate craft, I adored these accessories! I love this store, it is perfect for those who love dolls! The shipment was very fast. This is the second time I buy and both times I will be surprised with their high quality products!
가격도 저렴하고 박음질도 꼼꼼히 되있어서 가격대비 좋은 것 같습니다.
These are so cute and fit perfectly
Просто невероятные ботиночки! К ним у меня никаких претензий. Могу лишь отметить, что края носочков не обработаны, и в будущем, возможно, они будут слегка осыпаться
perfect
Very nice,good quality,fast shipping. I recommend this store
Хорошие
Absolutely perfect little shoes!
I love these shoes !
Отлично
Мило, красиво, очень качественно сделано!
Привет россияне и те кто читает с переводом. Товар хорошего качества. Жена и дочка довольны. Советую к покупке. Продавцу большое спасибо.
Быстрая доставка (две недели до северо-запада России). Очень качественный товар! Несмотря на маленькие размеры (всего 2 см) выполнение безукоризненно. Посторонних запахов нет, строчки ровные и без пропусков. На ножку Блейз подходит идеально. Однозначно продавцу высокие рекомендации!
Great, thank you!
Доставка за 11 дней, качество хорошее. Рекомендую!
Туфли сели идеально. Заказывались к кукле у этого продавца. Чуть не потеряли из-за их маленького размера
These shoes are probably my favourite item I have ordered! (well second favourite after the doll herself) they're so small and intricate in real life, I was surprised! They're seriously the cutest little things and they fit the doll's feet ideally, not tight and they don't slip off. I couldn't recommend these more! I simply love them and I can't wait to order another pair of these!