We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
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Super Liked everything, thank you for the gift!
I am happy with this cute outfit.
Delivery in 15 days for Portugal. Item just wonderful. Will buy more.
Delivery in 15 days for Portugal. Item just wonderful. Will buy more.
Dress สวยม าก straight according to order
Dress สวยม าก straight according to order
Arrived quickly. Dress super.
It matches the description. The goods came a week before chelyabinsk
Very happy with my purchase
It's all right, delivery to ryazan for a month.
very good
Very nice
Delivery about 2 weeks. Looks good. Back with velcro. Bought in a set with shoes
The doll and dress are very beautiful, delivered quickly
The dress is good! The only thing that the bow in front is constantly digging. You have to constantly correct. Delivery is fast. Although i do not know how separately it would go. I ordered from one store and a doll a blonde and a dress. It came in one order. Seller recommend!
The dress is good! The only thing that the bow in front is constantly digging. You have to constantly correct. Delivery is fast. Although i do not know how separately it would go. I ordered from one store and a doll a blonde and a dress. It came in one order. Seller recommend!
The dress is good! The only thing that the bow in front is constantly digging. You have to constantly correct. Delivery is fast. Although i do not know how separately it would go. I ordered from one store and a doll a blonde and a dress. It came in one order. Seller recommend!
Excellent quality! Stitched neatly, everything is beautiful) the store is excellent, all year happy to help. Not the first time we punish him, very satisfied. Delivery is fast, 2 weeks.
Beautiful, all well packed, i arrive fast, thank you very much to the store
Beautiful, all well packed, i arrive fast, thank you very much to the store
Beautiful, all well packed, i arrive fast, thank you very much to the store
Beautiful quality dress! It came quickly. Tracked.
It is very cute! I crocheted a scarf to go with it. Arrived in three weeks.
It is very cute! I crocheted a scarf to go with it. Arrived in three weeks.
It is very cute! I crocheted a scarf to go with it. Arrived in three weeks.
In an incredible word i love this store most of blythe stuff is from here to the doll the store very good communication your attention and great products i hope to keep buying things around here i will be clilient frequent!
Beautiful dress, white color has a grayish shade. Cat only one behind caught, on the fabric other animals. Track followed, came quickly. Took more glasses, the store put the shoes as a gift
Excellent, delivery two weeks.
Very elegant, quality is good
Excellent Product, am delighted arrived very fast in 2 weeks.
Wonderful dolls, wonderful dresses, wonderful costume! The store constantly contacted-at any time! Warned that the blond doll will have oily hair. Shipping super fast, order tracked. We needed fast delivery-it came even faster than it should! Before the birthday is another week! 2 blue dresses with shoes-a gift from the seller! Thank you, thank you, thank you seller! Longevity and prosperity! I will try to supplement the review with the photo later.
Cute dress and very affordable
Cute dress and very affordable
Cute dress and very affordable
Quality is good.
Thank you very much! The dress is pretty, perfectly suited to the doll. Arrived quickly, delivery 15 days.
Ok
To moscow in 17 days tracking. The doll is super! Beauty! Eyes work well, 4 colors. Hair thick, long. As a gift, the store put a set of white shoes, pink skirt and pink bando. The doll was bought for a gift and were experienced in quality, but everything is fine!
Fits the description, neat Seams
Thank you, Fast shipping
Very nice Dress it fits like a glove
Taken as a gift-all very much.
Well received quickly I recommend carefree
Great dress
Good
Fast shipping
Wonderful part… Fits Azone-Körper super… Also with big Breast.
Very cute. careful sewing.
Very cute dress
Excellent dolls. Fast shipping and high quality product.
Wonderful dress. I love it.
Excellent! Thank You very much!
It is a cucada fits very cuqui to Keka. AND To Whom will look cheesy,'ll put a Meco.: P
vestido muy bonito bien hecho suave tela recomiendo,llegada rapida
Очень красивое и качественно сшитое платье. Брала на Поппи и Барби, так вот имейте ввиду, что оно на самых худых модельных телах еле сходится, буду липучку расширять. Помните, что оно на Блайз. Но мне всё равно очень нравится, у меня будут носить Барби и Поппи))) Дошло до Мурманска за 13 дней, трек отслеживался от начала до конца (у меня было 10 вещей в посылке). Отличный магазин и продавец, рекомендую
платье хорошее, сидит отлично, пришло быстро.
Платье очень красивое.
cómo siempre perfecto esta tienda recomiendo
Платьице село идеально.
платье отшито великолепно
Заказала 23,05. Отправили 25,05. Получила 6.06. Трек отслеживался.
Adorable. Fast shipping and very professional store.
Отличный товар, спасибо !
Очень красивое и качественное платье.
Быстрая доставка (две недели до северо-запада России). Очень качественный товар! Посторонних запахов нет, строчки ровные и без пропусков. На Блейз подходит идеально. Однозначно продавцу высокие рекомендации!
Отправлена очень быстро и в пути была мало...Продавец очень общительный. Выполнил все пожелания. Советую. 6 звезд
nice dress
Very nice
Precioso
Супер качество! Продавцу огромное спасибо!