Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.thisisblythe.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at [email protected] and learn more about our cancellation and refund policy.
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Zulu
Cool glasses, came in a case
Excellent quality, fast delivery. Highly recommended store!
Loved these aculos, perfect
the glasses are so smart, love it
Always buy this store. Excellent products fast delivery.
Ordered the 11th. 11, shipped the 18.11. Arrived on 16.12. We put less than a month since the shipment. But it doesn't matter because products arrived well packed and protected, therefore integrate. Thank you so much! Advice shopping in this store. IS very serious and reliable. If you also love the Blythe as me, join our group Facebook Blythechepassione. We are waiting for you!!!
The goods came in 33 days. Very good glasses, look stylish. Thank you! Seller recommend!
Very cool glasses. Sound, on the doll slip, but look very stylish.
Beautiful! You have to fix in some way the glasses to the head because they easily slip away, but you can help with a rubber band f.e.
Thank you very much. The goods are super. arrived in excellent condition, without damage. in a plastic box and a barkhotny cover. I advise the store. I will appeal more
Lovely, they arrived very fast
Shipped quickly and everything was perfect. Even included extras! Thank you! I love this shop!
Wow! Very cool! In a box, and a bag for storage. Super! Thank You
Quick delivery and the glasses are cute! Thank you :-)
Wrapped in hna plastic box come with its cover and everything. They're a chulada and they look great in the wrist.
Came for 2,5 weeks. Quality. Packed in a plastic box with a cover.
Insanely beautiful
Great Super recommend, sent the product very fast, arrived here in Brazil before time, come with 1 month, product quality, super recommend, very beautiful, and not taxed.
Great Quality, arrived fast time 20 days
Everything perfect
Is the third order, always comes beautifully packaged. IS perfect
Came in a container Just perfect ^-^
Glasses fit the blaise doll. Came in a plastic case, inside is still a cheholchik. The product is excellent, i recommend the store.
Sending and shipping fast. Glasses in the box, there is a cover. On the doll is super cool)) but on the glasses there is a small marriage. Maybe i'll stick something to this place... I will not shoot a star for this;)
Super! Like real!