We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Super! Cool sunglasses.
super
super
Cool glasses, well packed.
Cool glasses, came in a case
Excellent quality, fast delivery. Highly recommended store!
Loved these aculos, perfect
the glasses are so smart, love it
Always buy this store. Excellent products fast delivery.
She looks absolutely fantastic. I love it!
Order received, everything is fine, thank you very much.
The goods came in 33 days. Very good glasses, look stylish. Thank you! Seller recommend!
The goods came in 33 days. Very good glasses, look stylish. Thank you! Seller recommend!
Very cool glasses. Sound, on the doll slip, but look very stylish.
Very cool glasses. Sound, on the doll slip, but look very stylish.
Beautiful! You have to fix in some way the glasses to the head because they easily slip away, but you can help with a rubber band f.e.
Beautiful! You have to fix in some way the glasses to the head because they easily slip away, but you can help with a rubber band f.e.
Thank you very much. The goods are super. arrived in excellent condition, without damage. in a plastic box and a barkhotny cover. I advise the store. I will appeal more
Thank you very much. The goods are super. arrived in excellent condition, without damage. in a plastic box and a barkhotny cover. I advise the store. I will appeal more
Lovely, they arrived very fast
Shipped quickly and everything was perfect. Even included extras! Thank you! I love this shop!
Shipped quickly and everything was perfect. Even included extras! Thank you! I love this shop!
Wow! Very cool! In a box, and a bag for storage. Super! Thank You
Wow! Very cool! In a box, and a bag for storage. Super! Thank You
Quick delivery and the glasses are cute! Thank you :-)
Wrapped in hna plastic box come with its cover and everything. They're a chulada and they look great in the wrist.
Came for 2,5 weeks. Quality. Packed in a plastic box with a cover.
Insanely beautiful
Great Super recommend, sent the product very fast, arrived here in Brazil before time, come with 1 month, product quality, super recommend, very beautiful, and not taxed.
Great Quality, arrived fast time 20 days
Everything perfect
Is the third order, always comes beautifully packaged. IS perfect
Came in a container Just perfect ^-^
Glasses fit the blaise doll. Came in a plastic case, inside is still a cheholchik. The product is excellent, i recommend the store.
Sending and shipping fast. Glasses in the box, there is a cover. On the doll is super cool)) but on the glasses there is a small marriage. Maybe i'll stick something to this place... I will not shoot a star for this;)
Super! Like real!
Lovely and shipping very fast. Great!
Excellent quality, stylish design, packed in a case, the Set also has a cloth bag.
Super cool sunglasses !
Akinukais labai simpatiški. Yra-60 dėžutė IR maišelis akinių laikymui
Are Precious, and QUALITY.
Record week :) glasses super. Thank You
High quality glasses, well packed, but with pupa flies.
I loved the doll, the body is wonderful and it came fast in my house. I'm satisfied with the purchase, thank you for the gifts.
Glasses Super!!! Excellent quality like the box to cover. Ukraine Went six weeks. Store recommend❤.
Cool sunglasses
Good Products, Such which you can watch on the images
Thank You very much, all perfect! AND presents very much!
They are really cute! I love them!
Fantástico!!! Envió rápido y producto perfectamente envasado!!! Recomiendo 100% este producto
Очки супер! Красивые и качественные. И даже мешочек для хранения в боксе положили, что бы они не царапались.
Perfect
great
15센치 인형이 없어서 키링인형에게 씌웠더니 너무 귀엽네요!! 안경은 8cm 입니다 배송 도 약 2주 걸렸어요ㅋㅋ 빠른배송 감사합니다=)
Очки очень классные,быстрая доставка.
До Новосибирска 2 недели. Очки классные, как настоящие. Рекомендую
очки качественные, не разболтаны. на айси не подошли - малы. на пуллип наоборот большие
Заказываю у этого продавца постоянно! Очень быстро отправляет и приходит всегда не позднее двух недель! Но в этот раз прилетело за 6!!!! Спасибо продавцу за маленький бонус в виде купона на след. покупку, которая обязательно в скором времени состоится!!!
geweldig!!♡
good!!
Посылка шла меньше двух недель, очки в чехле и в футляре, все качественное и соответствует описанию. Товар отслеживался.
son muy chulas
el producto es fantástico, de gran calidad. han llegado rapidísimo, el vendedor realiza una gran comunicación. es el más recomendable
super
Super!
무려 7일만에 도착했습니다. 판매자 피드백도 빠르고 아이도 안전하게 도착했습니다. 동생이 매우 좋아해요.
very beatiful!
배송 1달걸린거같은데 안경은 맘에들어요
Очки классные, но для Блайт не очень подходят.
Очень крутые очки) спасибо продавцу!
Спасибо большое за заказ и быструю доставку ок 20 дней. Приятно порадовал чехольчик к очкам и качество исполнения самих очков. А кеды смотрятся очень аккуратно!
estas gafitas son preciosas con su funda y su cajita
excellent
so cute