We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
I like your products and fast shipping. I strongly recommend!
Quality is super. The daughter is happy.
Quality is super. The daughter is happy.
Very good quality. For dolls 1/8. Everything is neat to the smallest detail. Definitely recommend.
Very good quality. For dolls 1/8. Everything is neat to the smallest detail. Definitely recommend.
Everything looks great, fits well. I highly recommend the store!
Everything looks great, fits well. I highly recommend the store!
Beautiful!!!
Clothes came quickly. Stitched very neatly. Sits well on midi
It's perfect. good quality and very fast shipping
Always my favourite things. Ultra fast shipping too! Thank you so much.
I liked everything quickly, the store is responsive, we picked up the outfit for the doll for a long time, thank you so much for his patience, and for the gifts, the child is happy and we too.
Items corresponding to the order. Just arrived 1 days late.
Ladissimo! And it serves perfectly for arklu lottie
Ladissimo! And it serves perfectly for arklu lottie
Ladissimo! And it serves perfectly for arklu lottie
Very nice, good quality, arrived earlier
Excellent
The shirt and skirt are pretty well finished but does not fit the blyh doll well
Very qualitatively sewn, looks cute.
The parcel arrived quickly 2 weeks before moscow. The set is sewn neatly. Purchase satisfied. I recommend.
I have seen надпидась "for MIDI блайт", but the store after ordering the report warned me about it, for that I am very grateful! Changed, that asked, again thank you store! Recommend! Product Quality and fast delivery
Very responsible store. We are in the order not inspected, clothes for dolls мидл, But he actively went to contact, pay attention to it and to select a replacement, with long just he insisted on replacement, we have a small child and I all to pick up another option. Highly recommend. Fast shipping
the clothes are exactly like the photos. very nice.
Best store. Ever.
Everything is fine, in detail.
thumbs up!
The set is very beautiful, well sewn… I loved and found good quality!
excelente
Одежда сшита хорошо,нитки не торчат,ткань на ощупь приятная.
Trop joli, belle qualité! Envoi rapide.
perfecto ¡¡
Awesome as always A++
вещи очень хорошо сшиты.
muito lindo
Perfect
I love this fantastic middie's outfit, is very beautiful. Very raccomanded store.Thanks :)
Lovely outfit. Seller has good communication and cares for customers really well. I recommend!
Быстрая доставка - 15 дней. Сшито аккуратно, очень понравилось. Спасибо продавцу!
muy bonito
Lovely dress. Love it
Si exacta
костюм очень хороший нитки не торчат
lovely outfit, thankyou
Très joli ensemble, envoi rapide.
muy bonita!
le está perfecto.
Все ок.
Товар пришёл быстро через 8 дней после заказа.Блузочка очень качественная,ниточки не торчат так,что рекомендую!!!!
Fiquei satisfeita com o produto. Obrigado vou recomendar.
Быстрая доставка.Качество супер.На нашу девочку в идеале.
Очень аккуратно сшито, тонкая работа , красиво, мелкие детали - все идеально. Если одевать на другую куклу - lati yellow в талии впритык, т. к. животик. Это не проблема, просто инфо Безусловно рекомендую
Good quality and fast shipping make me feel happy