Shipping & Delivery

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in Canada, United States, Singapore, Japan or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world.

What about customs?

We pay for customs fees, shipping and handling so you can just enjoy your Blythe products.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Do you provide tracking information?

Yes, you will receive an email which contains your tracking information automatically once your order ships. It’s our guarantee that your order ships within five days, therefore you don’t have to worry about our the processing status. You can add $1.99 at the checkout for faster processing if you would like faster delivery. If you haven’t received tracking info within 5 days, leave a message via chat on our website and we will get back you with delivery information.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. It’s most likely your package is still in the transit. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

With our newly improved logistics system, majority of our customers will receive their items in one package.

If you order a custom Blythe doll along other Blythe purchases on our website, you will receive 2 packages since our registered doll-makers ship the custom dolls from all over the world.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and the box unopened.

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of Blythe Doll (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of www.thisisblythe.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 35 days.

Exchanges

We currently do not offer exchange given our low prices.

Please kindly do not send your purchase back to us unless we authorize you to do so.

Available Export Countries