Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.thisisblythe.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at [email protected] and learn more about our cancellation and refund policy.
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I return not the first time to this store, like, the store always answers, cool all
Quality is super, nice gifts. Outfit, TBar. Quickly, the box is not even where it did not crumple
The body is good, this turned out to be a girl!
As always, everything is fine, I return to this store not for the first time. Shipping and processing order is very fast, not the first time bring to home EMS. Thank you. The store is very sociable, always help in your question!
this store is the best.
Fast delivery, the doll fully corresponds to the description. The store as a gift put the dress, nice!
Everything perfect. Thanks.
Perfect, very happy, thanks!
Excellent doll, here's her custom @ blythe_stefani
Excellent, high-quality body, scalp without perforation, i will make caste Thanks to the store for the quality goods!!! This store deserves 10 stars! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ My doll profile @ cheeky. dolls
Quality is very good. Track tracked. Thank you!
The goods came for 3 weeks, served, the parcel was brought by courier, satisfied.
Good quality doll. The track was tracked, with the store communicated, answered immediately. The box was heavily deformed, but the dolls were not hurt. Thank you!
Everything is super. Good quality. I recommend.
As always, everything is super fast
Super doll super store super shop.
Fast shipping and delivery eprx 3 weeks to Moscow. Perfect packing of each doll with plastic face shield and air-bubble film. Dolls came as ordered with loose scalp. 1 gift suit and shoes for each doll in the order:) Awesome store, good products for high recommendations:)
Just as described. Packaged well.
With this all is well
All the dolls came in safe and sound. Pretty quickly) thanks to the store, very responsive and attentive. Always puts as a gift blouses with cut shoes)))) asked for a spare foot, also sent. Thank you)
Great experience as always with this saleswoman, i ordered the special scalp with holes and so she sent it to me, i'm very grateful, i'm already looking at my next order. Thank you for everything.
A good doll, asked the store to make holes in the scalp and not glue the eyelashes, everything was done, thank you very much!
Thank you for the gift, a set of pen pens :)!
Look great. Came with sets of hands and an outfit. Very fast delivery (10 days to the US). Very careful packing. Doll came in safe.
All as always excellent, track tracked, parcels come 2-3 weeks. No complaints, with the store you can always agree. More dolls in my instagram @ blythe_urvnatalya