We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
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Cymraeg
Love it
Красивая ) кукла)
Super cute! Gorgeous soft hair.
Ha tardado solo una semana y media en llegar!!! Estoy encantada y la calidad es genial
Со стандартным макияжем кукла страшновата :) но его можно переделать по урокам из интернета. Волосы очень мягкие! Глаза переключаются тяжеловато. В целом я очень довольна.
Muy bonita y con envío rápido. Se agradecen los regalos :)
Good quality goods, good packaging, positive feedback.
Second doll from this store and once again very pleased! Hair is a little different from the descriptive picture It's got a little curl to it which I like better very pretty doll also came with a cute dress and shoes
Приехало довольно быстро (17 дней, 7 дней др отправки поставщиком и потом за 10 дней обычной почтой). кукла в коробке упакована довольно надежно. Сама кукла на первый взгляд хороша, но до конца пока не распаковывали, ждем Д.Р.
Adorei o produto. Chegou em perfeito estado.
Como siempre, estupenda, muy bien protegida y preciosa. Siempre sera mi tienda para la compra de kekas.
быстро пришла. продавец в подарок приложил желтое платье и белые туфельки. жестовые ручки мне очень нравятся. заказала еще одну куклу.
Куколка в отличном состоянии!!! Без дефектов! Волосы супер. Макияж переделаем!!! Спасибо продавцу!
Куколка хорошая ,все шарнира работают и глазки с трудом но переключаются .В подарок мне положили платеце и туфельки
Thank you very much! Sun is excellent!
Thanks a lot! A doll is very cute!! Thank you for a small present-it's a very pleasant surprise for my daughter. She is very happy!!!
El vendedor ha sido muy atento y ha resuelto todas mis dudas sobre la muñeca, Calidad es muy buena. El pelo tiene un color muy bonito y mucho volumen. Esta muñeca la recomiendo mucho :)
Очень быстро доставили, за 10 дней. Кукла интересная, очень необычная, тем и подкупает. Спасибо продавцу!
Спасибо! Красавица куколка!