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SHIPPING AND DELIVERY
ThisIsBlythe.com is proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe Doll (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.thisisblythe.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Perfect! They have amazing hair, lots and very soft
The quality of dolls is always on top Wonderful store, not the first order
As in picture, beautiful hair, body chewy and floppy. Arrived with dress and shoes gift. Fast shipment packing good.
I ordered two dolls. Shipped very quickly. Came on time-2 weeks to moscow! Packaging is excellent and very gentle. On the face of the doll is a special masochka transparent from damage. Hairs are fixed. Plus the dolls were in a puffy film. The box from above was slightly wrinkled (corners), but this did not affect the dolls. Now about the dolls themselves. I'm delighted, of course. The first time i ordered something on ali. In my opinion, the dolls are very high quality. Hair as natural. I ordered matte skin-this and came, the only thing that one of the dolls, which without bangs, a little visible seam where the hair is adjacent to the forehead-so here at the hair the skin is shiny. But this is not significant at all. On the legs are visible factory joints of the parts in front. But all this somehow does not catch anything in the eye, everything is very neat... Switch eyes well. With dolls there was a blouse and slippers for one of the dolls, extras. Handles and additional face with the back of the head. I highly recommend the store!
Lyalka chusha. Children and men stumbled.
Pupa is excellent, i'm very happy, i want more. Already started work on it
thank you..love the doll so much
The dolls are cool, i like everything, the hair is thick, the eye chips are not scratched. Packed was very good. I will buy more from this store. Delivery to belarus less than a month
Doll bomb, very high quality, the child is delighted, eyes flip, extra face, a set of brushes with gestures, and a dress with shoes.
Perfect ! Everything is good, fast shipping and thanks for the gift :). Very good store.
The doll arrived in perfect condition and with gift included! Very happy with the purchase and just in time it was a gift.
Very pretty. Shipment has arrived in 15 days
Doll came i liked, i will not twist my eyes, i will write later
Hurray, my baby came)) This is my second order and the third is already on the way. No complaints. The doll is incredible, worried about the eyebrows, they are, which is very happy. As a gift put a suit-it's wonderful, because. Sweatshirts are already available, and the top with a skirt was not yet. Eye chips are blue, gray, brown and pink. To the front plate in the kit are screws. Hair is not oily, sooooo pleasant to the touch. The store is reliable, everything is in place, nothing forgets to put. Always answers quickly. Thank you very much! What are these little blizochki happiness! <3
Conform to the description, arrived a week after the order! Thank you for the clothes as a gift :-) I recommend this store!
The doll is perfect. The hair is silky and the finishes look good. The store sent a skirt and some gift shoes. The order arrived quickly.
Very very beautiful and everyone is very happy. Very well packed as far as no broken stuff. Great price too.
Doll fantastic, silky hair, not fat. Thank You gifts.
love the pink hair. thank you
Dolls class pretty mechanism is normal!
The doll super went to tashkent for 3 weeks.
I did not communicate with the store. Delivery is fast. Quality at altitude. As a gift put trouser kit and shoes
Beautiful doll, came in 18 days to moscow
Thank you! Doll is wonderful!
This doll is beautiful. She came with different hands, a whole other face plate that I will be practicing repainting, and a pink little outfit with heels.