We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
I order from this store not the first time, always good service and fast feedback delivery 2 weeks. The seller umnichka, if questions arise always solves them. I will definitely come back here again.
Doll is lovely. Came quickly. But very very bad hand brushes are inserted, clothes are uncomfortable
I love it, it's beautiful and comes with gift, blue dress, thank you very much
I love it, it's beautiful and comes with gift, blue dress, thank you very much
Recommend!
Excellent doll, complete with a small set of brushes and a dress.
Doll charm! I thought she was bigger, but the fact that she's so tiny, even better!
Very beautiful doll
The doll is just super, came in two weeks.
The hinges on the legs and arms are very strong doll will not twist, like many of the middle blaise, hair like silk, if you could put 10 stars, i would put)) thanks to the store
The cute Миддик, which I have ever seen. Hair is very beautiful. Thank You❤️❤️❤️
Gorgeous doll! Thank you very much!
It 'S a miracle! It Is amazing! Hair silk and crisp! Delivery before the New Year lightning in 2 weeks to Moscow. Thank you! My daughter loved it!
All great! Doll super! Thank You!!
Doll just luxury quality, did not expect, shipped quickly, well packed, A box of cardboard, put a gift dress :) very nice, as in the description it is. Rotation Mechanism eye works, hairs very soft, and indeed the doll is very cute, recommend and doll and store. Thank You!!!!
All great! Very quickly came, Flaws in doll no, put a gift blue dress 2 pair of hands and a special thanks for Christmas coupons♥️
Product description. Doll was well packed. Very soft and nice hair, thick. THE doll as a gift came to dress. Mobility is good, but socket head had sanding, because it is. Hinge was бездвижен surplus plastic. But the overall condition of doll is not affected! Nice plastic make neat. Recommend this store!
Кукла просто прекрасна! Все шарниры очень хорошие. Волосы приятные на ощупь. Пришло всё быстро. Продавец положил платье в подарок. Всем советую)
Perfect... So nice hair!!
Es una muñeca muy bonita, me encantó. Gracias por el vestido
Замечательная кукла. Ребёнок в восторге. Продавец положил в подарок платье. Очень быстро доставили.
Great thank you.
Куколка замечательная!!!! Доставка всего 13 дней!!!! Большое спасибо!!!!
Everything is excellent, thanks.
Лялька оочень классная) такая маленькая ( по сравнению с большой Блайз) такая миленькая) , голова очень тяжелая! Что не даёт ей самостоятельно сидеть, туловище очень классное и на вид и на ощупь, все суставчики в хорошем состоянии. Волосы это отдельный восторг) такие мягкие) доставка быстрая! Глаза не моргают (на случай если кто-то надеется)) в общем очень довольна!)
Красивая куколка, хорошие волосы!
кукла супер, дочь очень довольна, спасибо продавцу за подарок (красивое платье и набор сменных ручек)
Everything is good.
Excelente, gracias.
very sweet and cute little doll :) thank you^^
She’s so cute! Thank you!!
Lovely sweet pink haired doll! Thanks for the little gift, too!
Muy poca cantidad de pelo.
Very fasta hipping! The doll is soooo cute! I highly recommend this shop!
Es preciosa
so sweet love her