We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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How do Blythe Doll's eyes work?
Neo Blythe Dolls come with four different eye colors and positions. Blythe has a large head to incorporate the eye-change mechanism, which is controlled by a pull cord running from the back of the head that all work without the help of batteries. Blythe’s eyes are large and round, and they change from a variety of colors such as green, pink, yellow, blue, brown, and gray each time the string is pulled, momentarily closing between each cord pull. Although each Blythe doll comes with four sets of eyechips already installed, you can always customize Blythe eyechips to your liking from galaxy design to hearts to human-like eyes. In addition to traditional eye dolls, some of the new generation custom Blythe dolls have sleepy eyes integrated, which a second cord allows changing the gaze into the sleepy position.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
Beautiful! Love her bouncy, soft hair!
The seller sends great Blythe with black hair. Shipping very fast the doll is perfect. Soft hair.
Blythe is great as always. the doll is perfect. Soft hair. I like it...
Everything is perfect my little princes like it...
Blythe doll is very charming, came in 8 days As a gift the store put the clothes. Thank you!
The doll is very beautiful, flew in 8 days As a gift the store put the dress. Thank!
Beautiful doll, thank you!
Beautiful doll! Thank you!!!
Insanely beautiful doll! Hair flies!!!
beautiful doll, seller spray her face with a mat spray
Very happy with this purchase recommended the store.
Everything is good according to my expectations.
Doll child really liked, purchase satisfied.
The doll liked, thanks to the seller!!!! Recommend!!!
Excellent dolls, very good and soft hair.
Beautiful as always and a spectacular peeling
What a beautiful doll excellent quality and quick shipping
What a beautiful doll excellent quality and quick shipping
As always, everything is fine! Fast shipment and delivery (to moscow 11 days), excellent doll, gifts. Surprisingly a successful set of clothes as a gift, unsuccessful as usual shoes)), well, and a discount coupon for the next purchase. The doll is beautiful, the hair is clean, they are very much. She doesn't smell like anything else. Eyes switch effortlessly. Thanks to the store for another beauty.
She is beautiful! Hair super soft!!!
Gorgeous girl!!! To Vladivostok was a month with a tail, but worth the wait! Besides, the store put an extra set of clothes and shoes, thank you. Highly recommend! ^ ^
Куколка приехала ко мне в срок!! Упакована хорошо, приехала без повреждений!! Механизм глаз работает мягко. Волосы шикарные!! Продавец еще сделал подарок: положил платье и туфельки, которые вы видите на фотографии!! СПАСИБО большое!!!
Fast Shipping as always. Items are excellent. Super Seller thank you :)
Я в восторге! Кукла супер! Прическа клёвая
Шикарная куколка, волосы обалденные. мне очень понравилась.
Linda como sempre
Me tiene enamorada es preciosa y tiene unos rizos super sedoso,me encanta comprar en esta tienda y muchas gracias por los regalitos.
В Подмосковье за месяц. Кукла - бомба! Волосы просто космические - их много, они супер мягкие, шелковые! Пластик тела очень приятный на ощупь, матовый, все шарниры работают плавно, кисти меняются без проблем. Глазной механизм работает чётко. Брала к кукле сразу одежду, но продавец положил дополнительно туфли и что-то меховое, видимо это платье))
LINDO O PRODUTO!
Куколка красавица! Заказываю такую вторую, очень нравится
Красивая, темная, волосы шикарные
buena recomiendo como siempre buena blythe home gracias pelo muy suave muy satisfecha
Lovely doll! I love her skin tone, so beautiful! Her hair is amazing and smooth to touch. The doll arrived so fast to Brazil ( less than one month). Thanks so much for the gifts, store!
The doll is much more beautiful in person, the hair is really soft and shiny, I am completely in love with the doll, really very, very beautiful.
Просто прелесть! Все в порядке волосы густые шёлк , без дефектов. В подарок подставка для куколки . Спасибо продавцу! Заказываю не впервые раз очень довольна .
Es preciosa, gracias
Все здорово!! Спасибо!!
Супер быстрая доставка до Москвы-8 дней. Спасибо большое. Куда классная, очень понравилась
ok
Ce n'est pas ma 1ere commande. Mais, je suis très contente : commande rapide, bien emballé, avec en prime une tenue temporaire avec chaussures. Merci.
Doll is very beautifull, I´m so much satisfied. She has wonderfull hair, they are so soft and this. Body is perfect too, It is my first joint body doll and I´m impressed by her. She is more curved than Blythe or Basaak doll. Skin tone is similar as on the picture. Thank you for a gifts, plush dress and shoes. Eyes are wonderfull too, eye mechanism works very good and eye´s colour are all attractive - grey, green, blue and brown. It was for me very good buy. High quality. This shop is my favourite. Shipping was very very fast.
She is beautiful. Fast shipping. Good tracking. Her hair is so soft. Excellent price.
Arrived in good order, as described.
Она чудесная, но не такая тёмная как на картинке
The doll is perfect. Her skin tone is beautiful and has a wonderful hair. Thank you for the free dress!
Очень красивая куколка
Linda!!!
super linda su cabello la super amo
The doll really has a darker skin tone with a perfectly matching body colour. The wig is just gorgeous, incredibly soft and with abundant curls. The doll is beautiful - I'm extremely satisfied with my buy and would recommend this store. Thanks for the extra dress and shoes as gift :)
good product prety
Fast Shipping! The BEST store! Thank u
все гуд! чуток шея корябнутая
Preciosa y con un pelazo impresionante , el pelo con mucha cantidad y muy suave PRECIOSA
Always a pleasure to deal with This Is Blythe. Beautiful doll just as pictured.
Delighted with this doll !! Thank you so much !!