We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in Canada, United States, Singapore, Japan, or China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Click here for more shipping details
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. However, most of the orders are sent in one package. Order with confidence.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Blythe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Are these doll products original?
Yes, our dolls are made with original Takara parts with our patented custom limbs.
- The back of the doll's head reads Blythe TM, 2006 Hasbro, Inc. CWC TOMY China.
- The back of the doll's body reads Blythe TM, 2002 Hasbro, Inc. CWC TAKARA China.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world
What are the measurements for Neo Blythe Doll?
Please refer to our Neo Blythe Doll body measurements to find out more.
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. Due to the size of our company, we provide fast dispatch and processing services so you receive your package faster. We are working with world-class logistics companies to deliver your Blythe companies.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@thisisblythe.com
Can I cancel my order?
You can change or cancel your order within one hour. Please contact us at info@thisisblythe.com and learn more about our cancellation and refund policy.
The order was delivered in 9 days. Everything was perfectly packed. The store put a pink outfit as a gift. Everything is fine!
They're great for customizing.
She is beautiful and her hair is wonderful, Really fast shipping too. I am very happy and recommend this store without hesitation. Thank you.
She is beautiful and her hair is wonderful, Really fast shipping too. I am very happy and reccomend this store without hesitation. Thank you , so much. Happy Chinese New Year!
Very beautiful and high quality. The store gave a dress and shoes as a gift, thanks.
The doll is fantastic. Very beautiful and high quality. Hair is very long, The store put a dress and shoes as a gift, for which many thanks.
Doll as in the picture. Beautiful. Seller sends a dress as a gift.
The Blythe Doll is same as I saw in the picture.
Good
I cannot believe this! I ordered last week and it is already here, this is super super super Fast, theres no 10 stars, so I rate it 10 stars❤. and the doll as I expected sooo sooo wonderful❤❤❤❤
Good quality and quick delivery
Great doll. My daughter really liked. Quality is good. Delivery to novosibirsk about a month
Arrived very quickly, plus to clothes as a gift there was another dress, shoes, the simplest, but nice, the eyes "change"
Doll is excellent. Delivery on time. Seller put in an additional gift set clothes for dolls.
Thank you, the description of the products. The parcel sent promptly, parcel delivered to address very quickly. My Daughter is very happy. Highly recommend this store. He will do his orders required.
Thanks for the doll! Come for 20 days in Yakutia. Quality is excellent, happy baby!
All ok!
Take the gift daughter in the New Year. Well packed, drive safely. Evaluation in advance, after the holiday will ask experience and will try to complement the review.
18 дней, очень быстро! Кукла потрясающая, одежда супер!!! Думаю ребенок будет счастлив найти ее под елочкой ;)))
The doll is great. Fast shipping and an honest store. I recommend it to every buyer.
The doll its amazing, the color of her skin its so lovely, her hair are so soft, perfect color, I recived a gray ayes looking to the side, I like it couse the doll looks more real! The accesories are so nice they send me a dress and other shoes like a gift! Thanks for that, you have so much pair of hands to change! The dress and shoes are perfect, love it all!